How to get a private room

If you’re a current Bupa member and want to check what you’re covered for, you can sign in to myBupa or contact us. 

Want to review or change your cover? We can help with that too (waiting periods may apply). 

¹ Subject to availability and eligibility. Private room must be booked and requested at least 24 hours before admission. For every night a private room is unavailable, you’ll receive $50 back per night from the hospital. Applies to overnight admissions only. Excludes ‘nursing home type patients’, emergency care, same day stays, occasions where a private room is medically inappropriate, treatment which is excluded or restricted, and treatment for a pre-existing condition during waiting periods.

If you pre-book at a Members First hospital for an overnight stay, you’ll receive a private room or you’ll get $50 back per night¹.

There are instances and scenarios where it’s less likely a private room will be available for you upon a hospital admission:

• You’re being admitted to a hospital that doesn’t have a Members First agreement with Bupa
• You don’t request a private room at the time of booking
• You request a private room less than 24 hours prior to admission
• You’re admitted via an accident or emergency department
• You’re a day patient (in a day hospital or clinic) and don’t need to stay in hospital overnight
• You’re initially admitted as a day patient and your treatment leads to an unplanned overnight stay
• You’re a private patient in a public hospital
• Your medical team have deemed it clinically inappropriate
• You become a ‘nursing home-type patient’ (that is, you no longer require acute care and have been in hospital more than 35 days).
• Your treatment is restricted or excluded from your cover
• You’re admitted for a pre-existing condition during waiting periods

If one or more of the above scenarios applies to you:

• You can still request a private room (it doesn’t hurt to ask), however Bupa can’t guarantee you’ll get a private room, and you won't be eligible for any money back from the hospital if one isn't available – $50 back per night only applies to Members First hospitals.
• The hospital will explain the reasons for admitting you to ward-type accommodation and it’ll be documented in your medical record.

Monday to Friday, 8am to 8pm Saturday, 9am to 1pm.