Make a claim

We're here to help

Need to lodge a claim or track an existing one? You’ll find all the information you need here.

Travel insurance offer

Need help making a claim?

To get started on your claim, tell us your policy issue date by choosing from the options below.

3 ways to check your policy start date

Check your welcome email
You can find your policy issue date on the welcome email we sent you when you purchased Bupa Travel Insurance.

Check your policy documents
You can find your policy issue date on the policy documents that we’ve emailed or mailed to you.

Still need help?
Call us on 134 135 and we can help you get the policy information you need.

When did your policy issue?

Still can't find your policy information?

Don't stress - we're here to help. Here are two ways to get in touch with one of our friendly customer service representatives.

134 135
Mon to Fri, 8am-8pm AEST
Email us at
help@gi.bupa.com.au

Looking for more than just travel insurance?

Home Insurance tile

Home insurance

Choose Bupa Ultimate, Comprehensive or Basic cover to protect your most valuable possessions. Plus, Bupa Health Insurance members get 10% off+ and Bupa Ultimate Health Insurance members get 15% off+.
Pet Insurance tile

Pet insurance

Get up to 80% back on eligible vet bills should the unexpected happen to your furry friend. Plus, Bupa Health Insurance members get 10% off+



Car Insurance tile

Car insurance

Get back on the road sooner with 24/7 Australian-based claims support and optional extras like Roadside Emergency Assist. Plus, Bupa Health Insurance members get 10% off+ and Bupa Ultimate Health Insurance members get 15% off+.
Please read the Product Disclosure Statement (PDS) for terms, conditions, limits and exclusions that apply.

Disclaimer

+Bupa Health members get a 10% discount and Bupa Ultimate Health members get a 15% discount that applies to their Bupa Home, Landlords, Car, and Pet Insurance policies for each year they are a Bupa Health member. Minimum premiums apply and may reduce the full advertised discount. We reserve the right to withdraw this discount at any time.

#Bupa Health members are able to obtain a 15% discount on Bupa Travel Insurance by successfully entering their membership number into the 'Member Number' section when entering trip details or by advising a consultant over the phone. This discount is based on standard premium rates. Not to be used in conjunction with any other offer. Terms, conditions, limits and exclusions apply. Refer to the Product Disclosure Statement (PDS).

Bupa Home, Landlords, and Car Insurance is distributed by Bupa HI Pty Ltd ABN 81 000 057 590 (Bupa), an authorised representative (no. 354269) of Open Insurance Pty Ltd ABN 23 166 949 444, AFSL 451712 (Open). It is issued by Open on behalf of the insurer, The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436 (Hollard). Bupa and Open act as agents of Hollard and not on your behalf. Any advice is general only and does not take into account your personal circumstances. First read, on this website, the relevant Product Disclosure Statement (PDS) and Financial Services Guide (FSG) as well as the Target Market Determination (TMD) to help you decide if a product is right for you.

Bupa Travel Insurance is distributed by Bupa HI Pty Ltd (Bupa), an authorised representative of Open Insurance Pty Ltd, AFSL 451712 (Open). Open arranges this insurance as agent for AWP Australia Pty Ltd, AFSL 245631 trading as Allianz Global Assistance (AGA). AGA issues and manages travel insurance as agent for the insurer Allianz Australia Insurance Ltd, AFSL 234708. Terms, conditions, limits and exclusions apply. Any advice is general only and does not take into account your personal circumstances. Bupa, Open and AGA receive a percentage of the premium as commission. Before purchasing, consider the Product Disclosure Statement (PDS) and Financial Services Guide (FSG). Target Market Determination (TMD) available at bupatravelinsurance.com.au/tmd.

Bupa Pet insurance is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, is arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and is promoted and distributed by PetSure's Authorised Representative (AR) Bupa HI Pty Limited ABN 81 000 057 590, AR 354269. Any advice provided is general only, and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing. PDS and Target Market Determination (TMD) available at bupa.com.au/pet-insurance to see if these products are right for you.

Customer Support for family and domestic violence situations
If you are affected by a domestic or family violence situation, please read the applicable domestic and family violence policy here, to understand the ways they can support and assist you:
The General Insurance Code of Practice

We proudly support the General Insurance Code of Practice, which sets out the standards that general insurance companies must meet when providing services to their customers. The Code covers car insurance, home insurance, travel insurance and pet insurance. You can read and download the Code at: codeofpractice.com.au.