Make a claim

We're here to help

Need to lodge a travel claim or track an existing one? You’ll find all the information you need here.

Need help making a travel claim?

You can make a claim online or by calling us on 1300 556 721 within Australia or +61 3 9487 6400 from overseas.

Case managers are here to help 24/7.


Ready to get in touch? Keep these details handy:

  • Your policy number
  • Your address as it's listed on the policy
  • Your contact details as they're listed on your policy
  • Details of anyone else who's involved in your claim
  • Any receipts, invoices, medical records or police reports

Make a claim   Call us on 1300 556 721

Can't get to the phone? 
Email us at bupa-claims@travelinsurancepartners.com.au

You can access your Bupa Travel Insurance Product Disclosure Statement (PDS) and Financial Services Guide (FSG) for full terms, conditions, inclusions, and exclusions.

Looking for more than just travel insurance?

Home insurance

Be prepared for the home stretch
Get a new Bupa Home Insurance policy today. Flexible cover options and additional savings for Bupa Health Members.

Terms and Conditions apply.

Bupa $200 Visa eGift Card promotional terms for new Combined Home and Contents insurance customers. Offer Period: Promotion starts 12:01am AEDT 1 May 2026 and ends 11:59pm AEDT 31 July 2026. Bupa reserves the right to withdraw, change or extend this offer at any time. Eligible Policies: 1) Bupa Combined Home and Contents Cover, 2) Bupa Ultimate Combined Home and Contents Cover, and 3) Bupa Landlords Combined Building and Contents Cover Eligible Customers: Australian Residents aged 18 or over, who are not Bupa staff and who do not hold or have not held an Eligible Policy for the same risk in the past 12 months. Eligible quotes: Eligible Customers who commence a quote for an Eligible Policy during the Offer Period, purchase a new Eligible Policy during the quote’s validity, and provide Bupa with a valid email address. Quotes are valid for 30 days from the quote start date. Offer: Eligible Customers will receive a $200 Visa eGift Card on or before 100 days after the commencement date of their Eligible Policy. Eligible Customers must maintain their policy for a minimum of 60 days from the day the policy commences to receive the offer. Other Promotional Terms: The offer is automatically applied during a quote if eligibility criteria is satisfied. The offer is not available in conjunction with any other Bupa promotional offer(s). The Visa eGift Card will be emailed to you once the Offer eligibility criteria has been satisfied. View full terms and conditions of the Visa eGift Card at https://eftposgiftcard.com.au/visa-cardholders-terms-conditions/.

+ Current Bupa Health members with an active membership get a 10% premium discount that applies to their Bupa Home, Contents, Landlords, Car, Pet and Phone & Cyber Insurance policies and Bupa Ultimate Health members get a 15% premium discount that applies to their Bupa Home, Contents and Landlords and Car Insurance. These member discounts apply to each policy term providing a Bupa Health membership continues to be held. A further 10% discount to premium applies where a combined Home & Contents policy is purchased and for each policy term thereafter providing the combined policy continues to be held. When more than one discount applies, we’ll apply them in a set order to the already discounted premium. Discount(s) does not apply to taxes, government charges, fees or optional non-insurance services (e.g. roadside assistance). Minimum premiums may reduce the full advertised discount. We reserve the right to withdraw or extend this discount at any time.

Pet insurance

Get cover for every—family member
Bupa’s Pet Insurance can lend a helping hand in those furry moments. Choose a cover that suits you and your family. Bupa Health Insurance members get 10% off each year+. T&C’s apply.

Terms and Conditions apply.

+ Current Bupa Health members with an active membership get a 10% premium discount that applies to their Bupa Home, Contents, Landlords, Car, Phone & Cyber and Pet Insurance policies and Bupa Ultimate Health members get a 15% premium discount that applies to their Bupa Home, Contents, Landlords and Car Insurance. These member discounts apply to each policy term while remaining a Bupa Health member. Minimum premiums may reduce the full advertised discount. Discount(s) does not apply to taxes, government charges, fees or optional non-insurance services (e.g. roadside assistance). We reserve the right to withdraw this discount at any time.

Bupa Comprehensive Car Insurance - Buy now and get a $100 Visa Gift Card^   - Bupa Members get 10% off+

Car insurance

Getting you back on track
Choose a cover that suits you with options such as Excess-Free Windscreen and Pay As You Drive on Comprehensive cover. T&Cs apply.

Plus, Bupa Health Members get up to 15% off+ on their premium each year.

Terms and Conditions apply.

^ Bupa [$100] Visa eGift Card promotional terms for new comprehensive and ultimate car insurance customers. Offer Period: Promotion starts 12:01am AEDT 1 May 2026 and ends 11:59pm AEDT 31 July 2026. Bupa reserves the right to withdraw, change or extend this offer at any time. Eligible Policies: 1) Bupa Ultimate Comprehensive Car Insurance Cover, and 2) Bupa Comprehensive Car Insurance Cover only Eligible Customers: Australian Residents aged 18 or over, who are not Bupa staff and who do not hold or have not held an Eligible Policy for the same risk in the past12 months. Eligible quotes: Eligible Customers who commence a quote for an Eligible Policy during the Offer Period, purchase a new Eligible Policy during the quote’s validity, and provide Bupa with a valid email address. Quotes are valid for 30 days from the quote start date. Offer: Eligible Customers will receive a [$100] Visa eGift Card on or before 100 days after the commencement date of their Eligible Policy. Eligible Customers must maintain their policy for a minimum of 60 days from the day the policy commences to receive the offer. Other Promotional Terms: The offer is automatically applied during a quote if eligibility criteria is satisfied. The offer is not available in conjunction with any other Bupa promotional offer(s). The Visa eGift Card will be emailed to you once the Offer eligibility criteria has been satisfied. View full terms and conditions of the Visa eGift Card at https://eftposgiftcard.com.au/visa-cardholders-terms-conditions

+ Current Bupa Health members with an active membership get a 10% premium discount that applies to their Bupa Home, Contents, Landlords, Car, Phone & Cyber and Pet Insurance policies and Bupa Ultimate Health members get a 15% premium discount that applies to their Bupa Home, Contents, Landlords and Car Insurance. These member discounts apply to each policy term while remaining a Bupa Health member. Minimum premiums may reduce the full advertised discount. Discount(s) does not apply to taxes, government charges, fees or optional non-insurance services (e.g. roadside assistance). We reserve the right to withdraw this discount at any time.

*For details of product terms, conditions, limits, sub-limits & exclusions, please read the relevant Product Disclosure Statement before buying: Home, Landlords & Car Insurance PDS; Travel Insurance PDS; Pet Insurance PDS.

Disclaimer

Bupa Travel Insurance is distributed by Bupa HI Pty Ltd (Bupa) (ABN 81 000 057 590, AR 354269), an authorised representative of Open Insurance Pty Ltd, ABN 23 166 949 444, AFSL 451712 (Open). Open arranges this insurance as agent for Travel Insurance Partners Pty Ltd (ABN 73 144 049 230, AFSL 360138) who manage and administer travel insurance issued by Zurich Australian Insurance Limited ABN 13 000 296 640, AFSL 232507. Any information is general advice only and does not take into account your individual situation, needs or objectives. Consider the PDS & TMD.

+Current Bupa Health members with an active membership get a 10% premium discount that applies to their Bupa Home, Contents, Landlords, Car, and Pet Insurance policies and Bupa Ultimate Health members get a 15% premium discount that applies to their Bupa Home, Contents, Landlords and Car Insurance. These member discounts apply to each policy term while remaining a Bupa Health member. Minimum premiums may reduce the full advertised discount. Discount(s) does not apply to taxes, government charges, fees or optional non-insurance services (e.g. roadside assistance). We reserve the right to withdraw this discount at any time

Bupa Home, Landlords, and Car Insurance is distributed by Bupa HI Pty Ltd ABN 81 000 057 590 (Bupa), an authorised representative (no. 354269) of Open Insurance Pty Ltd ABN 23 166 949 444, AFSL 451712 (Open). It is issued by Open on behalf of the insurer, The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436 (Hollard). Bupa and Open act as agents of Hollard and not on your behalf. Any advice is general only and does not take into account your personal circumstances. First read, on this website, the relevant Product Disclosure Statement (PDS) and Financial Services Guide (FSG) as well as the Target Market Determination (TMD) to help you decide if a product is right for you

Bupa Pet Insurance policies entered into for the first time prior to 18 April 2024 and subsequent renewals of those policies are issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and promoted and distributed by PetSure’s Authorised Representative (AR) Bupa HI Pty Limited ABN 81 000 057 590, AR 354269 (Bupa). Bupa Pet Insurance policies entered into for the first time on or after 18 April 2024 and subsequent renewals of those policies are issued by PetSure and promoted and distributed by PetSure’s AR, Bupa. Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing, or choosing to continue with the product. PDS and Target Market Determination available at https://www.bupa.com.au/pet-insurance.

Customer Support for family and domestic violence situations
If you are affected by a domestic or family violence situation, please read the applicable domestic and family violence policy here, to understand the ways they can support and assist you:
The General Insurance Code of Practice

We proudly support the General Insurance Code of Practice, which sets out the standards that general insurance companies must meet when providing services to their customers. The Code covers car insurance, home insurance, travel insurance and pet insurance. You can read and download the Code at: codeofpractice.com.au.