If your circumstances have changed and you’re experiencing temporary financial difficulties, call us to find out what support we may be able to offer you.
We can work with you to find the best solution for your situation. This might include downgrading to more affordable cover options, or temporarily suspending your cover if eligible.
Frequently asked questions
Only the policy holder or anyone on your policy with online authority can make changes to your cover using myBupa.
You'll need to contact us to make any changes to your cover, as there are extra details to manage.
Absolutely. To get help finding the right policy for your changing needs, call 134 135 and ask for a cover review to speak with our specialists.
1 Percentage back may vary depending on your level of cover, and benefit claiming restrictions. For most services at our Members First providers covering dental, physiotherapy, chiropractic and podiatry consultations. Bupa has Members First providers for these services. Not available in all areas. Waiting periods, yearly limits, policy and fund rules apply. Applies to included services only.
2 If claimable from another source, a benefit won’t be paid by Bupa. Benefits for ambulance transportation is only payable where the provider describes the transportation as an ‘Emergency’. For more, see the Important Information Guide. There is a 1 day waiting period for emergency ambulance and on-the-spot treatment.
