If you've been affected by the storms, we're here to help 24/7. Call us on 132 480 or claim online

Making a claim

Because it’s time to get things sorted.

With 24/7 emergency assistance backed by a friendly team, lodging a claim on your Bupa Home Insurance is made fuss-free whenever the unexpected happens.

Call 132 480 anytime, day or night.

Bupa Health members save 10% each year

Make a claim in two quick steps.

  • Step 1

  • Call us on 132 480.

    With 24/7 emergency claims assistance, you can find a helping hand – day or night.

    Before you call, just make sure you have handy:

    • Your policy number and contact details (as they appear on your policy)
    • The details of anyone else who’s involved in your claim, and
    • Any letters, notices or court document about your incident

    Can’t get to the phone? Send an email to claims@cgu.com.au

  • Step 2

  • You’ll be assigned a claims specialist.

    From start to finish, you’ll only deal with one person about your claim.

3 things to do when the unexpected happens:

Step
1

Take photos of any damage to your property.

Step
2

Keep damaged property and items so we can inspect and assess them if we need to.

Step
3

Get in touch with us as soon as you can to make a claim.

Home insurance

Because there's no place like home.

Roofs leak, cricket balls go through windows, and cooking can go off-recipe.
So, help make sure you’re ready for when life becomes unpredictable with Bupa Home Insurance.

  • Plus, as a Bupa Health member, you could save 10%+, and Bupa Ultimate Health members 15%+ off.
Get a quote

Looking for more than just home insurance?

Landlords Insurance tile

Landlords insurance

Choose from three levels of cover to help keep your investment rental properties safe and sound. Plus, Bupa Health members get 10% off+.
Learn more
Car Insurance tile

Car insurance

Get back on the road sooner with our 24/7 claims assistance and trusted repairer network. Plus, Bupa Health members get 10% off+.
Learn more
Travel Insurance tile

Travel insurance

Feel protected and prepared for the unexpected while you’re away from home – here or overseas. Plus, Bupa Health members get 15% off+.
Learn more

Customer support for family and domestic violence situations

At Bupa, our Travel, Motor Vehicle and Home Insurance policies are issued and underwritten by Insurance Australia Limited ABN 11 000 016 722 AFSL 227681 (IAL), who also manage our insurance claims. If you’re suffering from a family and domestic violence situation, please read IAL’s Family and Domestic Violence Policy to understand the ways they can support and assist you.
Disclaimer

+Minimum premiums may apply. Any applicable discounts may be subject to minimum premiums. Discounts only apply until a minimum premium is reached. When we determine your premium, we may also limit any increases or decreases in your premium by considering factors including at renewal your previous year's premium amount. When you purchase your policy and at renewal you may not receive the full discount based on the premium calculation process. For Landlord policies, this discount will not apply to the cost of the liability cover under those policies. This offer can change or be removed at the renewal of a Bupa Home, Car, Landlords, Valuables or Travel policy.

The General Insurance Code of Practice

We proudly support the General Insurance Code of Practice, which aims to raise the standards of practice and service in the general insurance industry. This includes car insurance, travel insurance and home insurance. For more information, please download a copy of the General Insurance Code of Practice (PDF 140kB) or the Financial Services Guide (FSG) (PDF 258kB).

Bupa Home Insurance is distributed by Bupa HI Pty Ltd ABN 81 000 057 590 an authorised representative of the issuer, Insurance Australia Limited ABN 11 000 016 722 AFSL 227681, trading as CGU Insurance. Any advice is general only and does not take into account your personal circumstances. Consider the relevant Product Disclosure Statement (PDS) available at bupa.com.au/home-insurance and Target Market Determination (TMD) to see if these products are right for you.

Bupa Car Insurance, Bupa Travel Insurance and Bupa Landlords Insurance is distributed by Bupa HI Pty Ltd ABN 81 000 057 590 an authorised representative of the issuer, Insurance Australia Limited ABN 11 000 016 722 AFSL 227681, trading as CGU Insurance. Any advice is general only and does not take into account your personal circumstances. Consider the relevant Product Disclosure Statement (PDS) (Car Insurance, Travel Insurance and Landlords Insurance) and Target Market Determination (TMD) (Car Insurance, Travel Insurance and Landlords Insurance) to see if the product is right for you.