Find out how to easily make a hospital claim with myBupa.
How to make a hospital claim
What you need to make a hospital claim in myBupa
For hospital and medical claims you will need a digital copy (document file, digital photo or scanned copy) of your official itemised invoice that was issued by an Australian registered hospital or day facility.
Members First and Network hospitals will ask you to complete claim forms on admission, which they’ll send to Bupa on your behalf. If you visit a private hospital that doesn’t have an agreement with Bupa, or you’re a private patient in a public hospital, you’ll also need to complete and submit a claim form.
How to make a hospital claim with myBupa
Sign in to myBupa
Sign in or register for myBupa.
Make a claim
Select ‘Claims’ from the home screen, then select ‘New claim’.
Select a service
Choose a service type and follow the prompts.
Upload your invoice and claim form (if needed)
Upload your official itemised invoice and claim form.
Confirm bank details
Add or confirm your bank details.
Review and submit
Review info, read terms and conditions and submit your claim.
Claim with myBupa
myBupa makes it easy to lodge claims for hospital admission costs related to:
- hospital stay
- inpatient medical services
- medication
- ambulance services
- travel and accommodation for essential medical treatment1
- extras services
How to claim and pay for medical costs
Visit the How to make a hospital claim page for information on how to make a hospital claim, which could differ depending on the agreement Bupa has with the hospital you visited, whether your doctors used the Bupa Medical Gap Scheme, and your level of cover.
Quick answers to common questions
This means that your policy isn’t paid up to the date of the service you’re claiming for. You can make a catch-up payment in myBupa.
If you have ‘restricted cover’ for a service, Bupa will pay a benefit equalling the Australian resident public hospital minimum shared room benefit set by the Australian Government.
It means the benefit will not fully cover the cost for your hospital accommodation, and you’ll likely have large out-of-pocket expenses.
A pre-existing condition is any condition, ailment or illness that you had signs or symptoms of during the six months before you joined or upgraded to a higher level of cover with us.
If you have already been in hospital and you’ve been on your current level of hospital cover for less than 12 months, you may need to go through the pre-existing condition process.
Learn more about the pre-existing condition process (PDF, 0.99MB).
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1 Helps cover the cost of travel for essential medical or hospital treatment not available close to home, where the total return distance is 200 kilometres or more from where you live. Up to $100 per person, per trip for travel expenses and $50 per night up to $150 per person, per trip for accommodation. 2 month waiting period and eligibility criteria apply.