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Prepare for hospital

From what to pack, how to get there and care you may need when you get home, here are some things you may like to ask your care team (doctor or specialist, Bupa and your hospital) before you’re admitted to hospital. 
Going to hospital

Questions you may like to ask before admission

  • Are there risks associated with the procedure? What will be done to avoid them?
  • Do I need to fast or make changes to my diet before my procedure?  
  • Can I take my regular medication in the lead up to (and on the day of) the procedure? 
  • How long will I be in hospital? 
  • What should I do if I’m feeling unwell once I get home? 
  • What should I expect during my recovery (e.g. emotions, mobility, impact on existing conditions)? 
  • Are there complications I should be mindful of during my recovery (e.g. blood clots, infection)? 
  • How long will my recovery take? 
  • Will I need to take any time off work? 
  • Am I allowed to drive after my surgery? 
  • Is there anything related to my recovery that I should book or arrange in advance?  

Learn about the cost-related questions you should ask your specialist. 

Nervous about your hospitalisation? Speak with your specialist or hospital to learn more about what to expect and get tips and tricks to reduce or deal with anxiety. Learn more about common anaesthetic concerns.

  • Am I entitled to a private room? 
  • If my treatment isn't available to me locally, can I claim any travel and accommodation costs with Bupa? Learn more about travel and accommodation benefit1.

Learn about the cover and cost-related questions you should ask Bupa. 

  • Can my family or partner stay with me?
  • What forms, documents or cards (e.g., Medicare, Bupa, driver’s license) do I need to bring with me?
  • Where do I go on the day of my admission?
  • What are the parking and drop-off options?
  • What should I pack (e.g. comfortable clothing, extra underwear, pyjamas, slippers, regular medication, toiletries, lip balm, hand cream, water bottle, phone and charger, a book, earplugs, headphones)?
  • Is there anything I shouldn’t bring with me (e.g. jewellery, valuables) or wear (e.g. make-up, nail polish)?
  • What are my food options? What if I have allergies, intolerances or eat specific foods for religious reasons?
  • Is an interpreter available if I need one (e.g. languages other than English, sign language)?
  • Can you accommodate my religious or cultural needs (e.g. prayer room)?
  • Can I request a wheelchair or other assistance?
  • Can I have visitors? What are the hospital’s visiting hours?
  • What are my rights and responsibilities in hospital?
  • What happens when I'm discharged? Does someone need to collect me?

Learn about the cost-related questions you should ask your hospital, and what to expect when being discharged and heading home from hospital.

Prepare for hospital by using your extras

If included in your cover, seeing the physio, getting mental health support or enjoying a relaxing massage can all help you prepare for hospital and make a speedy recovery2.  
About extras cover

Member Health Programs

We have a range of evidence-based healthcare programs and services3 to support you. Whether you’re looking to improve your health, preparing for a hospital admission, or recovering from a major health event, we’ve got a program to suit you. 

View programs
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Check or change your Bupa cover

If you’re a current Bupa member and want to check what you’re covered for, you can sign in to myBupa or contact us. 

Want to review or change your cover? We can help with that too (waiting periods may apply). 

Sign in to myBupaReview or change cover

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If you need hospital pre-admission and recovery support, or have other hospital-related questions, a telehealth appointment with a Bupa health professional may help.
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1 Helps cover the cost of travel for essential medical or hospital treatment not available close to home, where the total return distance is 200 kilometres or more from where you live. Up to $100 per person, per trip for travel expenses and $50 per night up to $150 per person, per trip for accommodation. 2 month waiting period and eligibility criteria apply.

2 Yearly limits, waiting periods, benefit claiming restrictions, fund and policy rules apply. 

3 Fund and policy rules, waiting periods and program eligibility criteria apply. Without limiting these rules, any family members covered by a Bupa family policy must be: (1) at least 18 years of age and (2) named in the relevant policy, before they are eligible to access these programs and services.Â