Going to hospital with Bupa health insurance

If you’re getting ready for a hospital visit, we’ve put together this guide to help make your hospital experience as simple as possible. From discussing your treatment with your specialist, to making a successful recovery, there are many steps to consider before, during and after your hospital stay.

Going to Hospital guide

Before hospital checklist

  • Call us first to discuss your cover including any waiting periods, exclusions, restricted cover, excess or co-payments
  • Talk to your GP about selecting an appropriate specialist.
  • Talk to your specialist about your condition, treatment options and any out-of-pocket expenses.
  • Learn about our Medical Gap Scheme, designed to reduce or eliminate your out-of-pocket medical expenses.
  • Choose your hospital - select one of our Members First or Network hospitals or day hospitals to reduce your out-of-pocket hospital expenses.
  • Prepare for your stay by deciding what to take.
  • Get in touch the Bupa TeleHealth team, to learn more about how Bupa’s health and wellbeing programs may be able to support you after your admission

During hospital checklist

  • Learn more about your hospital including visiting hours and how to order meals
  • Take note of what you're covered for in hospital
  • Be aware of which costs you may not be covered for.

After hospital checklist

  • Talk to your specialist about how to maximise your recovery. Also call us to find out how you can benefit from your Extras cover and our health and wellness programs.
  • Get in touch the Bupa TeleHealth team, to learn more about how Bupa’s health and wellbeing programs may be able to support you in your recovery, and into the future
  • If treated at a Members First or Network hospital, you'll be asked to complete a claim form which the hospital will send to us.
  • If your specialist hasn't used our Medical Gap Scheme and you receive a medical bill, complete Medicare's two-way claim form to be reimbursed.
  • When you receive your Statement of Benefits from us, check that the details are correct and contact us if you have any queries.