Your mobile phone is part of your everyday life. Keeping it safe matters. So does protecting your online identity from cyber threats and fraud.
Bupa combines both in one simple, affordable cover for you and your household.
Why choose Bupa Phone and Cyber Insurance?
Mobile phone protection
Cover for screen replacement, accidental damage, loss or theft of eligible new and existing phones. Genuine manufacturer parts and 12-month warranty on replacements. Excesses apply.
More ways to fix your phone
Get back on your phone fast. For eligible claims, an authorised repairer can come to your door, or we’ll send out a new or refurbished replacement phone. If we can’t replace your phone, we’ll pay its market value at the time of your claim.
Cyber protection
Reimbursement of expenses and legal costs arising from a range of incidents, including online identity fraud. Insure financial loss due to stolen funds. Limits apply.
Cyber security tools
Stay ahead of cyber threats. Online tools and services monitor digital risks and help you recognise suspicious activity.
Want to find out more? Talk to us.
Mon to Fri: 8:30am to 4:30pm AEST/AEDT
Pick your plan
Individuals
$19.99 per month
Bupa Health members* $17.99 per month
Register a single mobile phone for this plan. Protect your phone and your personal online identity.
Households
$49.99 per month
Bupa Health members* $44.99 per month
Register up to 4 mobile phones. Protect your registered phones, and the personal online identity of every family member in your household.
Inclusions and limits
Individual Plan | Household Plan | |
|---|---|---|
No. of mobile phones covered | 1 | up to 4 |
No. of online identities covered | 1 | Household family members |
Monthly premium (including GST) | $19.99 | $49.99 |
Bupa Health member premium* (including GST) | $17.99 | $49.99 |
Phone cover
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Phone cover claim limits | Up to 2 claims for your phone per period of insurance. Only one of these claims can be for a lost or stolen mobile phone.
Up to a maximum of $3,500, including GST, per claim. | Up to 4 claims in total, for all registered phones combined, per period of insurance. Only 2 of these claims can be for a lost or stolen mobile phone.
Up to a maximum of $3,500, including GST, per phone and claim. |
Cyber cover
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Cyber cover claim limits | Up to a maximum of $10,000 per period of insurance. | Up to a maximum of $30,000 per period of insurance. |
| Expenses and legal costs up to a maximum of $10,000 per period of insurance. | Expenses and legal costs up to a maximum of $30,000 per period of insurance. |
| Sub-limit of $5,000 per period of insurance. Sub-limit included in the maximum. | Sub-limit of $10,000 per period of insurance. Sub-limit included in the maximum. |
Limits, waiting periods, exclusions, excesses, and conditions apply to your cover. Read the Product Disclosure Statement (PDS) for details. The Target Market Determination (TMD) explains who this product is suitable for.
As a Bupa Phone and Cyber Insurance policy holder, your satisfaction is important to us. If you have any concerns about our products or services, or wish to dispute the outcome of a decision, you’ll find more information in our complaints process.
Manage your policy and claim online
Sign in to our customer portal anytime, anywhere. You can:
- check your policy details
- update your personal information
- lodge or track your claim
- access technical support for your phone
- use cybersecurity services and tools.
Cyber services and tools to stay safe online
Cyber protection tools
Sign in to access easy-to-use tools that analyse the safety of your digital information. Identify vulnerabilities and take steps to protect against potential online threats.
Real-time identity monitoring
From emails to phone numbers, cyber monitoring and breach alerts predict threats, helping to keep you and your family safe.
Online safety guides
Digital protection guides cover phishing, identify theft, and malware – and the tactics used to target you online. Learn how to protect your sensitive data and stay secure.
Over 6 million customers choose Bupa in Australia
For more than 75 years, Bupa has been working hard to help Australians take care of their health and wellbeing. That same care now extends to protecting your phone and online identity.
To find out more about Bupa Phone and Cyber Insurance, contact us on 1300 556 721.
Understand what’s covered for phones
Eligible mobile phones are covered for screen replacement, accidental damage, loss or theft.
Replacement phones may be new, refurbished, or the closest equivalent model. If we can’t replace your phone within a reasonable time or cost, we may pay its market value, assessed at the time of your claim.
Conditions, exclusions, waiting periods, excesses, and limits apply. Read the Product Disclosure Statement (PDS) for details.
Phones must meet eligibility requirements, including proof of purchase from a reputable Australian retailer and no pre-existing damage. New and existing phones may be eligible.
For the full eligibility requirements, read the Product Disclosure Statement (PDS).
You may want to consider:
- whether your phone is already covered or under warranty
- if the cost of insurance is more than the current market value of your phone (for example, where your phone's value has reduced over time or it's a low-cost phone)
- if your phone is eligible to be insured.
The Product Disclosure Statement (PDS) and the Target Market Determination (TMD) contain full details to help you decide if this cover is right for you.
Understand what’s covered for cyber
Cyber cover can help you or your household recover from online identity fraud by reimbursing eligible expenses and legal costs, subject to policy conditions.
Conditions, excesses and limits apply. Definitions and details are in the Product Disclosure Statement (PDS).
Yes, you’ll still be covered. Cyber incidents don’t have to happen on your phone.
Conditions, excesses, and limits apply. Details are in the Product Disclosure Statement (PDS).
This cover includes cyber monitoring and tools to help you detect and respond to suspicious activity. It may also help with certain costs or expenses linked to scams, subject to the policy conditions outlined in the Product Disclosure Statement (PDS).
You can also visit the Australian Government’s Scamwatch website to learn more about scams.
Other common questions
Australian residents aged 18 and above can buy this cover in Australia.
Inclusions vary in home and contents insurance policies. Check your policy documents to see if a mobile phone is covered.
Bupa Phone and Cyber Insurance combines cover for mobile phones and certain cyber risks, Australia wide, in one policy. More information is in the Product Disclosure Statement (PDS).
Cover conditions, exclusions, waiting periods, excesses, and limits are in the Product Disclosure Statement (PDS). You should read it before deciding if this cover is right for you.
Bupa Phone and Cyber Insurance is distributed by Bupa HI Pty Ltd ABN 81 000 057 590 (Bupa), an authorised representative (no. 354269) of Zurich Australian Insurance Limited ABN 13 000 296 640, AFSL 232507 (Zurich). This insurance is arranged by Likewize Services Pty Ltd ABN 23 090 918 399, AFSL 230163 as agent for Zurich. Any advice provided is general advice only and does not take into account your personal objectives, financial situation or needs. Consider the relevant Product Disclosure Statement (PDS) and Financial Services Guide (FSG) and Target Market Determination (TMD) to help you decide if a product is right for you.
* Current Bupa Health members with an active membership get a 10% premium discount that applies to their Bupa Home, Contents, Landlords, Car, Pet, and Phone and Cyber Insurance policies and Bupa Ultimate Health members get a 15% premium discount that applies to their Bupa Home, Contents, Landlords and Car Insurance. These member discounts apply to each policy term while remaining a Bupa Health member. Discount(s) does not apply to taxes, government charges, fees or optional non-insurance services (e.g. roadside assistance). We reserve the right to withdraw this discount at any time.