Have you and your pet been affected by the floods in QLD and NSW? Until 31st May 2022, all Bupa Pet Insurance policies will cover emergency boarding for insured pets affected by the NSW and QLD floods. Please email us at help@petsure.com.au to receive support.

Pet insurance

Because when the human’s away, the pet will play.

Get up to 80% back on eligible vet bills should the unexpected happen to your furry friend. Policy conditions, limits, waiting periods, exclusions and excesses apply.

Get a quote

Offer: 10 percent off for Bupa members
Canstar's 2021 'Most Satisfied Customers – Pet Insurance' Award winner
Mozo’s 2020 Expert Choice Award winner

Exceptional Quality Pet Insurance –
Ultimate + Routine Care’

Helpful info about your furry friends

Puppy-proofing your home

Just like you child-proof your home, see how to help keep your new pooch safe from harm too.

Read our article

Planning for the costs of a pet

It's good to know and plan for the costs that can come with having a new four-legged mate at home.

Read our article

Leaving lockdown with pets

As we head back to work, our cats and dogs may need a little help adjusting to another 'new normal'.

Read our article

Making a claim

If you do need to make a claim for your pet’s treatment, try and submit it to us as soon as possible to help prevent any delays in payment. To make the process easier, claim online through the customer portal and follow the easy steps below:

Please note: all accounts must be paid in full prior to the submission of your claim.

Paper claiming

If you would prefer to send us your claim through the post, please ensure you have completed the following additional steps:

Step 1. Print a claim form and fill in your details.

Step 2. Take it with you to the vet and ask them to fill out Section 2. Both you and your vet will need to sign the form.

Step 3. Attach the original itemised invoices, payment receipts and consultation notes and post them in to; BUPA Pet Insurance, Locked Bag 9021, Castle Hill NSW, 1765.

If this is your first claim, please also send us a complete medical history from all previous vets from the time you first owned your pet.


Download claim form

Download 'Pre-Existing Condition exclusion review form'

Download ‘Cruciate ligament examination form’


Complaints Process

The satisfaction of our policy holders is extremely important to Bupa Pet Insurance. If you have any concerns about our products, services or wish to dispute the outcome of a decision, please find more information about our complaints process here.

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FAQs

Learn more about Pet Insurance with our quick FAQs.

If you have been or are being impacted by family violence, please learn more about the extra support the Underwriter of Bupa Pet Insurance can offer you by reading the PetSure Family Violence Policy online, or by emailing them at help@petsure.com.au. For more ways to contact PetSure, please visit their website.

 

Terms and conditions

The General Insurance Code of Practice

We proudly support the General Insurance Code of Practice, which aims to raise the standards of practice and service in the general insurance industry. This includes car insurance, travel insurance and home insurance. For more information, please download a copy of the General Insurance Code of Practice (PDF 140kB) or the Financial Services Guide (FSG) (PDF 258kB).

Bupa Pet insurance is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, is arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and is promoted and distributed by PetSure's Authorised Representative (AR) Bupa HI Pty Limited ABN 81 000 057 590, AR 354269. Any advice provided is general only, and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing. PDS and Target Market Determination available at bupa.com.au/pet-insurance to see if these products are right for you.

Bupa Home Insurance, Bupa Car Insurance and Bupa Travel Insurance is distributed by Bupa HI Pty Ltd ABN 81 000 057 590 an authorised representative of the issuer, Insurance Australia Limited ABN 11 000 016 722 AFSL 227681, trading as CGU Insurance. Any advice is general only and does not take into account your personal circumstances. Consider the relevant Product Disclosure Statement (PDS) (Home InsuranceCar Insurance and Travel Insurance ) and Target Market Determination (TMD) (Home Insurance, Car Insurance and Travel Insurance) to see if the product is right for you.