Claim online – It’s easy with Bupa

How to claim online in four easy steps

If you pay for medical costs on the spot or afterwards, you may be eligible to claim back a portion or entire amount of the invoice.

Useful info to know

oshc claim money back

You need to provide your Australian bank account details when you submit a claim (it cannot be an overseas bank account).

Once your claim is processed, any refund will be paid into this account..

processing oshc claims

Processing times will vary depending on the nature of the claim.

Most claims for doctor visits are processed within 5 business days.

Hospital claims (including outpatient visits) are processed in approximately 7-14 days. If we require additional information we will contact you.

In some cases a Medical Certificate from the doctor will be required.

If you're in your first 12 months of cover and are being sent for more treatment or tests, ask your doctor to complete a Bupa medical certificate.

If you would like to speak to someone about your claim, call us on 1800 888 942 or visit your nearest Bupa Retail Store.

Tap and Claim with Bupa Digital Card

If you have an Android mobile, tap and claim on-the-spot* using your Bupa digital member card.

Your digital card can be found in the myBupa App, available in Australian Play Store settings only.

Create your digital member card using the myBupa App from Google Play^.

*At participating Bupa recognised healthcare providers. For services included on your cover. Subject to remaining limits, yearly limits, waiting periods, fund and policy rules.

^Google Play is a trademark of Google Inc.