Claim online – It’s easy with Bupa

How to claim online in four easy steps

If you pay for medical costs on the spot or afterwards, you may be eligible to claim back a portion or entire amount of the invoice.

Useful info to know

oshc claim money back

You need to provide your Australian bank account details when you submit a claim (it cannot be an overseas bank account).

Once your claim is processed, any refund will be paid into this account..

processing oshc claims

Processing times will vary depending on the nature of the claim.

Most claims for doctor visits are processed within 5 business days.

Hospital claims (including outpatient visits) are processed in approximately 7-14 days. If we require additional information we will contact you.

In some cases a Medical Certificate from the doctor will be required.

If you're in your first 12 months of cover and are being sent for more treatment or tests, ask your doctor to complete a Bupa medical certificate.

If you would like to speak to someone about your claim, call us on 1800 888 942 or visit your nearest Bupa Retail Store.

Tap and Claim with your phone

Forget about plastic member cards. Choose digital.

With just one tap you can claim* with your iPhone, Apple Watch or Android phone using your Bupa digital member card.

To get started, simply follow the steps for your device.

*At participating Bupa recognised healthcare providers. For services included on your cover. Subject to remaining limits, yearly limits, waiting periods, fund and policy rules.