Important message to Bupa Members

We’ve changed the way you access myBupa. If you have a myBupa account and haven't signed in since 29 August 2023 you need to re-register. Old logins won't work.

Setting up your Bupa digital identity is part of the registration process.
Registering for myBupa

When you register for myBupa, we’ll ask you to set up your Bupa digital identity

This is a secure way to prove who you are online by verifying personal details such as your email address and mobile number. 

What you’ll need:

  • Your Bupa membership number
  • Email address (as listed on your policy)
  • Mobile number (as listed on your policy)

System requirements:

You can register using a web browser or the myBupa app.

To register with a mobile device, the minimum operating system requirements are Android 10 or higher, or iOS 15 or higher.

  1. Go to Set up your digital identity.

  2. Enter your email address and select Send my code.

  3. Check your inbox and enter the 6-digit verification code.

  4. Enter your mobile number and select Send my code.

  5. Check your inbox and enter the 6-digit verification code.

  6. Create a new password.

  7. Accept the Terms and Conditions.

  8. Enter your Bupa membership number and date of birth.

  9. Enter the email or Australian mobile number listed on your policy to link your Bupa services.

  10. Accept the Terms and Conditions.

  11. Your registration is complete. You can now sign in to myBupa with your email and password.
  1. Download the myBupa app on Google Play or the App Store.
  2. Open the app and tap Get Started.
  3. On the Get Started screen tap Set up digital identity.
  4. Enter your email address and select Send my code.
  5. Check your inbox and enter the verification code.
  6. Enter your mobile number and select Send my code.
  7. Check your inbox and enter the verification code.
  8. Create a new password.
  9. Accept the Terms and Conditions.
  10. Enter your Bupa membership number and date of birth.
  11. Enter the email or Australian mobile number listed on your policy to link your Bupa services.
  12. Accept the Terms and Conditions.
  13. Create a PIN. You can optionally add fingerprint or face recognition.
  14. Your registration is complete. Access the app any time using your PIN.
Quick answers to common questions
Your digital identity is unique to you. It proves who you are online by verifying personal details such as your email address and mobile number.  

It’s a good idea to use the mobile number that is listed on your Bupa policy. This will be the same number where you may receive personalised SMS notifications with health-related content, advice and services if you have opted in.

Some international phone numbers are supported. You need to contact customer support for assistance if yours is not working. 

It’s best to use the email associated with your existing policy. It should be the email you use to receive your account statements or welcome communications. The email should be unique to you, as the same email cannot be used for multiple digital identities.

After you’ve completed the setup, you’ll use this email to sign in to your Bupa online services.

 Members whose credentials are managed by their employer (federated sign-in) can use their existing email and password to set up their digital identity.

If you’ve already set up your digital identity, but have forgotten your sign-in details, you may need to:

• reset your email, or
• reset your password.

No. Once you have set up your identity, you can use it to sign in to any Bupa online service, including myBupa. 

If you don’t have a mobile number registered to your policy, you won’t be able to proceed through the access verification process. For assistance, message us on Whatsapp or call 134 135.

To continue accessing Life Rewards, you’ll need to set up your Bupa digital identity. This is a one-time process. Once you’ve set up your Bupa digital identity and signed in, you’re ready to go and can access myBupa and Life Rewards as you usually would. 
Have questions? Talk to a health insurance specialist to figure out what works best for you. All times are AEST/AEDT.