Safeguarding your personal data is important to us. We continuously look to strengthen our digital security and keep your information safe.
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When needed, Bupa may contact you regarding payments, refunds, claims, compensation, billing matters, or account verification.
We'll aim to use your preferred contact details, so it's important to keep them up-to-date. You may also receive secure notifications through myBupa, which can be a helpful way to confirm legitimate communication from us.
Please be aware that Bupa will never:
If you receive an unexpected call or message and feel unsure about its legitimacy, do not feel pressured to continue the interaction.
You can always contact Bupa directly using the phone number on our website, app or membership card. We fully support customers taking steps to verify the communication and want you to feel safe and confident when interacting with us.
If you receive an email that appears to be from Bupa but doesn't look or feel quite right, you can report it to security at scams@bupa.com.au or call us on 134 135.
We believe managing cyber risk is critical to delivering quality healthcare services for all our members.
Bupa maintains a focus on strengthening our defences against cybersecurity breaches and assesses the privacy and security risks involved in initiatives.
We also run a security awareness and training program of all our people.