Scamwatch has all the latest information about scams, what’s happening and how to protect yourself. Here are some of the most common scams to be aware of!
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Bupa is aware of scammers impersonating Bupa recruitment personnel and offering non-existent job opportunities, targeting individuals via non-Bupa email accounts such as gmail.com.
All official Bupa email correspondence originates from a valid Bupa email address only i.e. @bupa.com.au or @bupa.co.nz.
If you have interacted with this email, please contact us at scams@bupa.com.au for assistance.
Bupa has become aware of scam calls being made to some of our members (and previous members), where the caller ID may appear as one of Bupa’s phone numbers: (03) 9487 6400 or (03) 9454 8814.
We understand that these calls are generally including questions about claims or treatment details, discussing that these claims may be re-assessed and requesting bank account details.
Please be aware that these calls are not from Bupa, and the number is being spoofed (this means that the caller is masking their real phone number to make it appear like another number) to make it look like the call is coming from Bupa.
What to do:
We’ll confirm whether the call was legitimate and either connect you with the appropriate Bupa team, or—if it was suspicious—guide you through steps to help keep your account safe and secure.
The Australian Communications and Media Authority (ACMA) is warning Australians about a new scam where criminals impersonate HotDoc, a medical appointment booking service. Fake messages are being sent about Medicare refunds or overcharges.
These text messages and emails include a link to a fake website that appears legitimate but is designed to steal your personal or banking details.
Avoid clicking on links in messages unless you are certain they are genuine. When in doubt, go directly to the HotDoc App or HotDoc website.
A new SMS scam is in circulation claiming to offer cashbacks. These SMS appear to be legitimate and ask you to click on a link to receive a giveback.
Multiple versions of the SMS have been observed - the sender's number, the message, and the URLs continue to change. Clicking the link directs to a login screen designed to steal your personal and financial information.
A new SMS scam is targeting Bupa customers pretending to offer cashbacks. These SMS appear to be legitimate and ask you to click on a link to receive a cashback.
Multiple versions of the SMS have been identified. Both the message and the URLs included continue to change.
Clicking the link directs to a login screen that imitates the legitimate myBupa page designed to steal your username and password.
Scammers are sending texts to Bupa customers pretending to be from Bupa. These texts may appear in amongst other legitimate messages from Bupa.
The text advises that you are eligible for a refund and asks you to click on a link to receive the refund.
Our digital lives are interconnected, so if you fall victim to a scam, your digital accounts and online data may become compromised.
Scammers like to induce action by playing on our emotions – such as fear, desire for information or excitement. They also tend to impersonate well-known and trusted brands to seem even more convincing. We know that scammers will use any reason to trick people into revealing more details than they should, for example, COVID-19, Black Friday sales, crypto investments, Amazon sale days etc.
Always remember, if it’s too good to be true, it most likely is! Take some time to verify it before taking action. Awareness of scams is one of the best methods to prevent becoming a victim and helping others!
Bupa is aware of scam emails suggesting recipients can claim a free gift such as a Dyson vacuum cleaner. These emails originate from a non-Bupa email address, include an outdated Bupa logo, and little to no context. Other variants of this email may be in circulation also.
If you have received or interacted with this email, or provided any information, please let us know via Report a Scam.
Bupa is aware of an email scam in circulation inviting recipients to participate in a fake Bupa health survey. Indicators the email is not legitimate include:
This email is not from Bupa - do not click the link, reply, or provide any information. If you have interacted with this email, please contact us at scams@bupa.com.au for assistance.
Note: Emails received may vary from the example provided.
The Australian Communications and Media Authority (ACMA) is warning Australians about a new scam where criminals impersonate HotDoc, a medical appointment booking service. Fake messages are being sent about Medicare refunds or overcharges.
These text messages and emails include a link to a fake website that appears legitimate but is designed to steal your personal or banking details.
Avoid clicking on links in messages unless you are certain they are genuine. When in doubt, go directly to the HotDoc App or HotDoc website.
Bupa is aware of scam phone calls originating from non-Bupa land-line phone numbers.
The callers state they are a Bupa employee, and discussion includes reference to fraudulent claims and/or claims submitted for treatments outside of Australia. The caller may attempt to transfer the call to a colleague, to law enforcement, or to another investigative authority.
In some cases the caller has access to personal information including full name, email address and phone number. Many reports are being made by non-Bupa customers, suggesting the scam is opportunistic in nature.
What to do:
A scam email claims that a refund from Bupa is owed. It urges the recipient to click a malicious link, with the intention of collecting financial information and/or myBupa user names and passwords. These emails do not originate from an @bupa.com.au email address. Do not reply to the email. Do not click the link/s. Do not provide any information.
Forward the email to scams@bupa.com.au and advise if you have entered your personal information.
Please note scam emails evolve over time, and so emails may vary from the example provided.
A scam email claiming to be from Bupa is offering a free Oral-B toothbrush. This email is not from Bupa. Do not respond to this email. Do not click the links. Do not provide any information. Forward the email to scams@bupa.com.au and advise if you have entered your personal information.
Emails received may vary from the examples provided.
A scam purporting to be from Bupa to win or receive a Medical kit.
Action required: Do not respond to the email.
If you have entered your information, please contact scams@bupa.com.au for assistance.
Scammers are sending emails to Bupa customers pretending to be from Bupa.
Multiple versions of an email welcoming recipients to MyBupa have been received. Recipients are asked to ‘Verify’ their email. This is not a legitimate Bupa email and should be deleted immediately.
Scammers have sent emails pretending to be from Bupa. The email will ask you to update your myBupa login details to maintain your membership.
Have you recently received a suspicious email from 'Bupa'?
We have been made aware of an email phishing campaign that is using Bupa’s brand to gain your trust and appear more convincing.
The email will ask you to update your myBupa login details within the next five days to maintain your Bupa membership. The email also includes an ‘unlock my account’ link. Please be aware that Bupa will never ask you to provide information such as your account details, password, banking information or myBupa login details on an unsolicited basis or unsecure channel such as email.
What to do if you receive this scam email
Call us on 134 135 if you are concerned about your MyBupa login details or policy payments or if you have clicked on links or provided your personal details over email. Heading: Stay vigilant and protect yourself.
Educating yourself and setting up safeguards are the first steps to protecting your personal information.
Learn how to:
