Protecting your information and ensuring you have a secure digital experience is important to us.
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You can also help us protect your information by having adequate anti-virus software and firewalls installed on your devices, as well as protecting your password. It's important that you lock your devices when not in use and log out of your myBupa account when you’ve finished using it.
You must keep your myBupa password and PIN secure and not share these with any other person. It's a good idea to review your password from time to time and use a different password from your other online accounts. If you have re-used a password and learn it's been breached on another site or perhaps you have fallen victim to a scam, start by choosing a new, strong password.
We regularly update the myBupa app to help ensure that you have an up-to-date experience and to help keep your data secure.
The application, registration and self-service screens are protected by Secure Sockets Layer (SSL) encryption. This is an additional layer of protection to help keep information secure as it is passed between us online.
Bupa Digital Identity has been introduced to add another layer to our digital security and to help further prevent unauthorised access. A Bupa Digital Identity is an individual digital profile allowing you to log into Bupa’s online services with a single sign in. It also requires multi-factor authentication (MFA) when logging in to help ensure the right person is accessing the right account.