Open Arms
Provider Hub

Free and confidential counselling
to anyone who has served in the
ADF, and their families

Welcome to the Bupa Open Arms Provider Hub

Bupa are working with Open Arms to provide high-quality, evidence based mental health services to Australian veterans and their families. Delivered through a network of Psychologists, Clinical Psychologists, Psychiatrists and Accredited Mental Health Social Workers, these services are available across Australia.

The service provides free and confidential counselling to anyone who has served in the ADF, and their families. Opens Arms offer a range of services to:

  • Current Serving ADF personnel
  • Ex-Serving
  • Partners of current and ex-serving ADF personnel
  • Family members of current and ex-serving ADF personnel
  • Children of current and ex-serving ADF personnel
  • where there has been a death of a Service person, Parents and siblings can also access their services

If you are interested in joining the network or you are an existing registered provider and require support from the Bupa Open Arms Provider care team, please contact us.

Alternatively, you can use the page buttons below to find out more.

Billing

Billing and payments process

Read more

Appointments

intelligent Referral and Booking system

Read more

Frequently Asked Questions

Access to common
FAQs

Read more

Report an incident or complaint

Lodge an incident or complaint

Read more

Important documents

Schedule of Fees

Psychology Schedule of Fees

Download (PDF, 233KB)

Clinical Psychology Schedule of Fees

Download (PDF, 233KB)

Psychiatry Schedule of Fees

Download (PDF, 248KB)

Mental Health Social Worker Schedule of Fees

Download (PDF, 246KB)

Visit the Archive of Schedule of Fees for schedules prior to 1 January 2026

Report Templates

Care plan

Download (PDF, 192KB)

Risk Assessment Management Plan

Download (PDF, 431KB)

Case Review

Download (PDF, 214KB)

Open Arms Wellbeing and Safety Plan

Download (DOCX, 52KB)

Supporting Documents/Tip Sheets

Bupa- RAMP Information and Tips for completion

Download (PDF, 273KB)

Bupa - Care Plan Tip Sheet

Download (PDF, 378KB)

Bupa - Case Review Tip Sheet

Download (PDF, 340KB)

iRBS Provider Quick Reference Guide

Download the iRBS Provider Quick Reference Guide for help using the iRBS system

Download
(PDF, 827KB)

Terms and Conditions

Download the Terms and Conditions to better understand your obligations as a Provider

Download
(PDF, 172KB)

Contact Us

If you are interested in joining the network, please email OpenArmsProviders@bupa.com.au or call 1800 809 400.

If you are an existing registered provider and require support from the Bupa Open Arms Provider care team, please call 1800 809 400 or email OpenArmsProviders@bupa.com.au.