Please use this webform to notify Bupa if an incident has taken place involving an Eligible Person (EP) whilst the EP is attending an appointment with you (as per the Open Arms Provider Agreement: Terms and Conditions).
Incidents are defined by Bupa as a failure in internal processes, controls, people, systems, equipment or an external event that had an adverse impact on an EP, employees, and / or other individuals (such as visitors or third parties).
You may also use this webform to submit an enquiry (concern or dissatisfaction) that a Bupa team member will follow-up with you.