The billing and payment process is easy
Invoicing Bupa for Delivered Services
As detailed in the Provider Terms and Conditions (DOCX, 128KB), Bupa's preference is that Providers utilise the Bupa intelligent Referral and Booking system (iRBS). Payment will be processed based on the services entered by the Provider into the system after the appointment has taken place.
The Bupa iRBS Provider Quick Reference Guide (PDF, 827KB) provides information on how to enter services into the system to ensure Provider billing and payment is processed efficiently.
Bupa issued Recipient Created Tax Invoices (RCTIs)
If Providers use the Bupa online booking system, they are not required to send Bupa a tax invoice. A Recipient Created Tax Invoice (RCTI) will be made available to Providers once payment is processed.
Provider issued tax invoices
As included in the Provider terms and conditions, Bupa's preference is that Providers utilise the Bupa intelligent Referral and Booking system (iRBS). The Bupa iRBS Provider Quick Reference Guide (PDF, 827KB) provides information on how to enter services into the system to ensure Provider billing and payment is processed efficiently.
Where necessary however, if Providers need to submit manual tax invoices to Bupa for processing and payment, invoices must comply with Australian Taxation Office (ATO) rules, guidelines and standards for invoices. Each invoice must accurately reflect services rendered, the price of each service item, GST amounts (where applicable), the dates and location where the services were rendered, invoice number, Provider details (including Provider number, ABN and address), EP details (such as EPID). Please email to OAInvoices@bupa.com.au.
Payments for Delivered Services
Bupa will pay Providers in accordance with the terms and conditions. Payments will be made electronically and usually within 7 days of receipt of the tax invoice.
Please contact the invoicing team at OAInvoices@bupa.com.au for assistance if payment has not been received for services rendered.