Staying on top of your health can be challenging, particularly when you are busy juggling the challenges of daily life. Through Bupa Telehealth Health Coaching, eligible Bupa Health Insurance customers* can chat with a qualified nurse or dietitian about a health condition or their general health concerns. Our Health Coaches will provide advice related to these discussions to help you proactively manage your health and reduce the risk of developing future health problems in these areas.
If you're living with a long-term medical condition, need support to get back on track, or just want to find a healthier you, this program is here to help.
Bupa Telehealth Health Coaching offers:
Information and advice from a qualified nurse or dietitian
Phone calls with your Health Coach at times that suit you^
The opportunity to discuss your health concerns with a caring health professional
Call 1300 030 238 (Mon-Fri, 9am-5pm) to speak with our team of nurses and dietitians about your health goals or to register for a call back.
What does Bupa Telehealth Health Coaching provide?
Health Coaching offers up to six phone calls over six months with a Bupa Telehealth Health Coach.
The program focuses on providing guidance, information and support for participants who are managing long-term health conditions or health issues, such as:
- High blood pressure
- High cholesterol
- Obesity
- Pre-diabetes
- Diabetes
- Heart failure
- Heart disease
- Back pain
- Lung disease (e.g. COPD)
- Blood vessel disease
- Stroke
- Osteoporosis
Bupa Telehealth Health Coaching is also suitable for anyone who is trying to improve their general health and reduce risk factors.
Eligible Bupa Health Insurance customers* will work with a Bupa Telehealth Health Coach to learn behaviour change techniques related to the health conditions or concerns you’ve discussed. Our Health Coaches take the time to listen and offer tailored advice so you can make informed decisions regarding your health and wellbeing.
To find out if Health Coaching is right for you, or to enquire about other Bupa Telehealth programs, contact us today.
Complete the Bupa Telehealth Request a Call form or call 1300 030 238, Mon-Fri, 9am-5pm.
Why choose Bupa Telehealth Health Coaching?
- Discuss your health risks, condition(s), and healthcare choices with a Health Coach to better understand your options
- Make the changes required to empower you to achieve the personal health goals discussed with your Health Coach
- Build healthy habits
- Access reliable health information
- Telephone interpreter services are available on request (not all languages are available on-demand)~
- Find out where you can go for further support.
Common topics covered by our Health Coaches include:
- Evidence based information about your condition(s)
- Health checks, screenings, and vaccinations
- Medications
- Weight management
- Emotional health and wellbeing
- Important areas of your condition to monitor and what to do if you notice something unusual
- Nutrition
- Physical activity
- Smoking and alcohol
- Goal setting
Program eligibility
To qualify for Bupa Telehealth Health Coaching, Bupa Health Insurance customers must:
- be aged 18 years or older
- have any level of Bupa Health Insurance domestic hospital cover – check what you’re covered for or contact us
Program eligibility, fund, policy and waiting period rules also apply.
Disclaimer
*Bupa Telehealth Health Coaching is available to eligible Bupa Health Insurance customers who hold a Bupa domestic hospital cover. Waiting periods, fund, policy and program eligibility rules apply. Members must be aged 18 years or over. Excludes Overseas Visitors Cover (OVC) and Overseas Student Health Cover (OSHC).
#While Bupa Health Coaching is provided to eligible Bupa customers at no additional cost, ancillary costs such as mobile phone, internet and landline maintenance, usage and service costs will be borne by the customer.
^While Health Coaches will endeavour to organise calls at a time that suits, the availability of preferred call times will be subject to the Health Coach’s schedule. Additionally, Bupa Health Coaching operates from Monday - Friday between 9am and 5pm AEST/AEDT and not on Public Holidays. All calls must be arranged during these standard operating hours.
~ Telephone interpreter services provided by third party, The Hello Co. If you would like to use this service when you contact Bupa Telehealth on-demand and without notice, not all languages may be available during that phone call. Coaching calls (as part of Bupa Telehealth’s programs) cannot be completed on-demand as medically-trained interpreters may not be available. For coaching calls (as part of Bupa Telehealth’s programs), please provide at least 2 business days’ advance notice of the telephone interpretation language you require so that the interpreter service for your coaching call can be scheduled by Bupa Telehealth. This interpreter service is provided at no cost to individuals who request this service.
Bupa Health Insurance will fund eligible customers in accordance with their policy issued by Bupa Health Insurance Pty Ltd. To avoid doubt, Bupa Health Centres Pty Ltd is not involved in the design and delivery of the program.
This page provides resources and health information as a guide only, not as a substitute for medical advice or a professional endorsement. If you think you have a medical emergency, call 000 or go to the nearest emergency department.