Being admitted to hospital following a heart attack, stroke or other cardiovascular event can be a worrying time. With the telephone-based COACH Program®, eligible Bupa Health Insurance customers* can start to get back on track with the help of a Health Coach from Bupa Telehealth.
The COACH Program® offers:
Phone calls with a qualified dietitian who is trained in cardiovascular disease management, at times that suit you^
Information and advice to help you manage disease risk factors, such as cholesterol and blood pressure levels
Access to the most evidence-based cardiovascular disease prevention program in the world#
What does The COACH Program® provide?
If you've been in hospital for a heart attack, stroke or other cardiovascular event, The COACH Program® offers phone calls with a qualified dietitian, trained in cardiovascular disease management. It's like having your very own personal 'coach' in your corner to support you during your recovery.
During the program, your Bupa Telehealth Health Coach will call you every 4-6 weeks, at a time that suits you^. You can also call or email your Health Coach in between sessions if you have any questions.
During your sessions, your Health Coach will work closely with you to reduce the likelihood of any future cardiac health complications. This includes working to achieve the recommended National Heart Foundation and National Stroke Foundation targets.
Recommendations may include:
- Controlling cholesterol, blood pressure and blood glucose levels
- Reducing or eliminating smoking and alcohol
- Achieving nutrition, physical activity, and weight goals.
At the end of each session, you will receive a written summary report that details the key points discussed during the phone conversation.
Eligible Bupa Health Insurance customers* can join The COACH Program® at no additional cost**.
Telephone interpreter services are available on request (not all languages are available on-demand)~.
Why choose The COACH Program®?
If you have experienced a cardiovascular event like a heart attack or stroke, you are probably wondering what you can do to prevent this from happening again.
The COACH Program® is a standardised structured coaching program delivered by highly trained health professionals. The program was developed in Australia in 1995 and has been delivered by health organisations around the world due to its strong evidence base#.
Program eligibility
To qualify for The COACH Program®, you must:
- be aged 18 years or older
- have any level of Bupa Health Insurance domestic hospital cover – check what you’re covered for or contact us
- have recently been admitted to hospital for a heart attack, stroke or for other eligible cardiovascular events.
Program eligibility, fund, policy and waiting period rules also apply.
Find out more
For more information about The COACH Program®, download our brochure. (PDF 2.7MB)
If you've recently been discharged from hospital following a cardiovascular event and want to see if you're eligible for The COACH Program®, or to enquire about other Bupa Telehealth programs, call 1300 030 238,or complete the Bupa Telehealth Request a Call form.
Disclaimer
*The COACH Program® is available to eligible Bupa Health Insurance customers who hold a Bupa domestic hospital cover. Waiting periods, fund, policy and program eligibility rules apply. Members must be aged 18 years or over. Excludes Overseas Visitors Cover (OVC) and Overseas Student Health Cover (OSHC). Participants in The COACH Program® must have recently been admitted to hospital for a heart attack, stroke or for other eligible cardiovascular events.
#The COACH Program® was selected from a field of 118 programs across the globe as the most evidence-based cardiovascular disease prevention program in the world on a clinical and cost-effectiveness basis, by the British Heart Foundation and Public Health England's International Cardiovascular Disease Prevention case studies report – October 2018. The COACH Program® has been extensively published in peer reviewed medical journals. For more information, visit http://www.thecoachprogram.com/evidence-based
**While The COACH Program® is provided to eligible Bupa Health Insurance customers at no additional cost, ancillary costs such as mobile phone, internet and landline maintenance, usage and service costs will be borne by the customer.
^While Health Coaches will endeavour to organise calls at a time that suits, the availability of preferred call times will be subject to the Health Coach’s schedule. Additionally, The COACH Program® operates from Monday to Friday 9am to 5pm AEST/AEDT, and not on Public Holidays. All calls must be arranged during these standard operating hours.
~ Telephone interpreter services provided by third party, The Hello Co. If you would like to use this service when you contact Bupa Telehealth on-demand and without notice, not all languages may be available during that phone call. Coaching calls (as part of Bupa Telehealth’s programs) cannot be completed on-demand as medically-trained interpreters may not be available. For coaching calls (as part of Bupa Telehealth’s programs), please provide at least 2 business days’ advance notice of the telephone interpretation language you require so that the interpreter service for your coaching call can be scheduled by Bupa Telehealth. This interpreter service is provided at no cost to individuals who request this service.
Bupa Health Insurance will fund eligible customers in accordance with their policy issued by Bupa Health Insurance Pty Ltd. To avoid doubt, Bupa Health Centres Pty Ltd is not involved in the design and delivery of the program.
This page provides resources and health information as a guide only, not as a substitute for medical advice or a professional endorsement. If you think you have a medical emergency, call 000 or go to the nearest emergency department.