Premium Relief: Rainfall and Flooding in North Queensland and the Northern Territory.

We are devastated to see the impact of these severe weather events, and Bupa remains committed to helping our customers and communities during this time of need.

Bupa is offering premium relief to help customers impacted by the rainfall and flooding in North Queensland and the Northern Territory.

For our health insurance customers

Bupa is helping eligible* customers impacted by rainfall and floods by providing three months premium relief.

*Eligibility

To be eligible for the offer, customers must:

Be a Bupa health insurance member on 24 March 2026.
Provide us with evidence of the Australian Government Disaster Recovery Payment issued from the Department of Human Services.
Apply for Bupa's premium relief to Bupa by 19 September 2026.

Eligible customers will receive the premium relief based on their level of cover on 24 March 2026.

To apply, you can email us at floods@bupa.com.au, visit a Bupa Health Insurance store or call us on 134 135. Applications will be processed within 5 business days.

Please see below for further information on eligibility criteria for the offer, the application process and other queries.

If you need more information, please email our dedicated team at floods@bupa.com.au or call 134 135.

Support for home, car and pet insurance customers

If you are holding a Bupa Home, Car or Pet Insurance policy you may also benefit from additional support.

Home & contents insurance: Customers with home and contents insurance may be eligible to make a claim. Call our 24/7 Emergency Claims Assistance team on 02 7201 5060 for immediate support.
Pet insurance: If you are facing flood-related evacuations, we’ll cover emergency pet boarding for insured pets at licensed kennels/catteries until 15 April 2026. Other policy T&Cs apply. Send invoice to help@petsure.com.au. If you need vet advice, you can chat with a vet anytime via Live Vet at no additional cost: Bupa Pet Portal.

If  you've been affected by the rainfall and floods in North Queensland and the Northern Territory, you can apply for our premium relief package until 19 September 2026.

To be eligible for Bupa's premium relief offer, you must:

Be a Bupa Health insurance member on 24 March 2026.
Provide us with evidence of the Australian Government Disaster Recovery Payment issued from the Department of Human Services.
Apply for their premium relief with us by 19 September 2026.

Eligible customers will receive the premium relief based on their level of cover on 24 March 2026.

Full details on eligibility and how to apply for the Australian Government Disaster Recovery Payment can be found on the Services Australia website.

This offer is only open to customers who have received the Australian Government Disaster Recovery Payment issued from Services Australia, however if you are ineligible for this offer and are experiencing financial hardship as a result of the rainfall and floods you can contact us on 134 135 to discuss other options that could be available to you.

You must have first received the Australian Government Disaster Recovery Payment from Services Australia, before applying for the Bupa Premium Relief offer.

Once you have confirmation, you can apply by email at floods@bupa.com.au visit a Bupa Health Insurance store or call us on 134 135. You will need to have evidence of the Australian Government Disaster Recovery Payment issued from Services Australia included in your application.

Following submission of your application with all supporting documents, your request will be processed within 5 business days.

Yes, the premium relief offer is available from 24 March 2026 until 19 September 2026. Once approved you will receive three months premium relief which applies from your next premium due date. Applications must be submitted by 19 September 2026.

Full details on how to apply for the Australian Government Disaster Recovery Payment can be found on the Services Australia website.

The Bupa Premium Relief offer will only apply to the level of cover you had on 24 March 2026.

If you upgrade to a different policy during the three month premium relief period, you will be required to pay the difference in premiums between the two policies, and serve any relevant waiting periods that may apply.

As an example, if you downgrade your cover during the three month premium relief period, you will still receive the premium relief on the downgraded level of cover.

Your health insurance will continue to be covered, and you will be able to claim on your cover as you normally would. Yearly limits, waiting periods, fund and policy rules apply.

Navigating stress, loss and uncertainty isn’t easy.

Bupa Health Insurance members can access one free online mental health and wellbeing program from THIS WAY UP each year, until 31 March 2029. T&Cs apply. https://www.bupa.com.au/health-insurance/why-choose-bupa/mental-health-support

Premium Relief: Bupa will provide for ex-gratia premium relief for the three (3) months premium relief offer to be provided to the following rainfall and flood members in North Queensland and Northern Territory: Residents who can provide us with evidence of Australian Government Disaster Recovery Payment issued from Services Australia. Eligible Bupa customers must be holders of Bupa Private Health Insurance on 24 March 2026. Premium relief will apply to the level of cover, that eligible members are on as of 24 March 2026. Premium relief will be applied as premiums are due. Eligible members must lodge their application with Bupa by 19 September 2026. Premium relief will apply for successful applicants, on the first payment after their application is approved and will cease on the receipt of three months premium relief.

This Way Up: Available to existing Bupa Health Insurance members only until 31 March 2029. Limit one program per member per calendar year. Once registered for your program of choice, you have 3 months to complete your program and can access the program for a further 12 months from the date of program completion. THIS WAY UP programs can only be accessed within Australia. If you’re on a couples, family or single parent policy, each policy member can use their personal email address and Bupa member number to create an account with THIS WAY UP. Offer terms, conditions and eligibility criteria apply.