Important message from Bupa Medical Visa Services

Please note that due to the current COVID-19 situation, those seeking a Carer Visa Assessment Certificate (CVAC) may experience a delay in obtaining an appointment for examination. If you have submitted a Statement of Assistance, we will be in contact with you to schedule your appointment.


What is a medical assessment for a Carer Visa

This is a medical assessment of an Australian citizen, permanent resident or eligible New Zealand citizen that has a permanent or long-term need for assistance due to a medical condition, required for a Carer visa.

How to submit a Carer Visa assessment application

Please download and read the Statement of Assistance (278kb PDF). If you want to continue with an application, provide the following to send in one PDF attachment to

  1. A completed Statement of Assistance for each person requiring care – signed and dated.
  2. A signed Medical Report with the following (hospital discharge letters will not be accepted as medical reports):  
    • On an official letterhead from the treating doctor.
    • Outlines the diagnosis, prognosis, treatment and the impact the condition has on the activities of daily living.
    • Less than 12 months old.
  3. If you have any documentation related to prior applications.
  4. A scanned copy of the identification you will bring to your appointment e.g. passport or driver's licence.

Once all required documents are received, a member of our Bupa Medical Visa Services Team will contact you to organise your appointment time and take a payment. You can view more on Carer Visa applications for Visa Sub-class 116 and Visa Sub-class 836.

Booking a medical assessment

Prior to the scheduling of a medical assessment Bupa Medical Visa Services require the following information to consider your medical condition:

Medical reports

Statement of Assistance Needed

Full details on required documentation and process can be obtained by calling our contact centre on 1300 794 919 or by emailing

Once all requested documentation is received and reviewed you will be contacted to arrange a medical assessment.


These are the fees applicable to persons needing long term care assistance.

Service Price
Carer Visa Examination (in-centre) $377.80
Carer Visa Home Examination - Less than 10km from nearest centre (Zone 1) $509.90
Carer Visa Home Examination - 10km to 20km from nearest centre (Zone 2) $629.20
Carer Visa Home Examination - 20km to 30km from nearest centre (Zone 3) $750.80
Carer Visa Home Examination - More than 30km from nearest centre (Zone 4) $870.00
Carer Visa Examination - (on papers). This is for exceptional circumstances only. $330.20

All fees above are displayed with GST included, and apply to appointments attended between 1 July 2022 and 30 June 2023.

Credit, debit and prepaid card payments using Visa, Mastercard or American Express attract a 0.495% surcharge.

Change or cancel appointment

To change or cancel your visa medical appointment, please call 1300 794 919 at least 24 hours before your appointment.

Centre locations