Important message from Bupa Medical Visa Services

Please note that due to the current COVID-19 situation, those seeking a Carer Visa Assessment Certificate (CVAC) may experience a delay in obtaining an appointment for examination. If you have submitted a Statement of Assistance, we will be in contact with you to schedule your appointment.


What is a medical assessment for a Carer Visa

This is a medical assessment of an Australian citizen, permanent resident or eligible New Zealand citizen that has a permanent or long-term need for assistance due to a medical condition, required for a Carer visa.

Booking a medical assessment

Prior to the scheduling of a medical assessment Bupa Medical Visa Services require the following information to consider your medical condition:

Medical reports

Statement of Assistance Needed

Full details on required documentation and process can be obtained by calling our contact centre on 1300 794 919 or by emailing

Once all requested documentation is received and reviewed you will be contacted to arrange a medical assessment.


These are the fees applicable to persons needing long term care assistance.

Service Price
Carer Visa Examination (in-centre) $365.60
Carer Visa Home Examination - Less than 10km from nearest centre (Zone 1) $498.30
Carer Visa Home Examination - 10km to 20km from nearest centre (Zone 2) $614.80
Carer Visa Home Examination - 20km to 30km from nearest centre (Zone 3) $733.60
Carer Visa Home Examination - More than 30km from nearest centre (Zone 4) $850.10
Carer Visa Examination - (on papers). This is for exceptional circumstances only. $319.50

All fees above are displayed with GST included, and apply to appointments attended between 1 July 2021 and 30 June 2022.

Credit card payments attract a 0.495% surcharge

Change or cancel appointment

To change or cancel your visa medical appointment, please call 1300 794 919 at least 24 hours before your appointment.

Centre locations