Paying health insurance bills or payment notices using the online payment function within myBupa 

How do I print a copy of my Payment ID number?

If a print button is displayed on your screen, click on this button to print your page. If no print button is displayed use your browser's print function.

Where do I find the Billpay Code for my health insurance payments?

The Billpay Code is a 4-digit number that is used to identify the bill/notice you are paying. To find the Billpay Code, refer to the back of your paper bill/notice under the 'other payment options' section.

Can I pay several bills/notices in one online payment as opposed to paying each account individually?

No, each bill/notice will need to be paid individually as the reference numbers differ for Bupa Health insurance (3267) and Bupa Life Insurance (2062).

Where do I find the Reference Number?

To find the reference number, refer to the back of your paper bill/notice under the 'other payment options' section.

Health insurance online payments 

What types of payment methods can I use to make an online payment?

On our web pay service, you can use Visa or MasterCard to pay Billpay code 3267 (Bupa Health Insurance) and 2062 (Bupa Life Insurance).

What happens if my credit card has expired?

You are unable to use an expired credit card for an online payment. Please contact your financial institution to organise a replacement card.

What do I do if my credit card is lost or stolen?

Immediately contact your financial institution to report the loss or theft of your credit card and arrange for a replacement.

Is there a limit on the size of an online payment I can make?

Bupa sets a limit of $10,000.00 on any one online payment you can make from a credit card. Our WebPay service has a minimum payment of $10.00.

What happens after I confirm my online payment?

When a credit card is used to make a payment the transaction is processed immediately.

How are payments processed?

Credit card online payments are processed as you wait. We will receive an approved or declined response from your financial institution within 5-25 seconds. Approved payments are transferred electronically to Bupa and credited to your billing account within two business days. "Business day" means any day, Monday to Friday inclusive, excluding nationally declared public holidays.

Do I receive a receipt number?

Yes, a payment ID number is provided when your online payment is successfully processed by your credit card provider.

Can I access my credit card balance from Bupa's website?

No. Bupa does not have access to any of your bank account or credit card information.

When will my payment account be debited for my online payment?

Credit card payments are debited as soon as an approved response is received from your financial institution.

Can I change the payment details after I have sent it?

You are unable to change the details of an online payment once it has been processed.

How do I stop a payment that has been made via the internet service?

Once an online payment has been processed, we're unable to cancel it. Please contact your financial institution if you believe that a transaction has been made which you did not authorise. If you mistakenly submit an incorrect health insurance payment we can assist you in reconciling your account. For payment enquires call 134 135 Monday to Friday, between 8:30am to 5pm (AEST).

Can I store online payment information on my computer's hard drive?

In general, you won’t be able to "save" or store a payment transaction on your hard drive. However, you can print a copy of the confirmation screen which holds your payment reference number by clicking on the print button of your browser.

What will my Bupa health insurance payments look like on my statement?

Payments made via the WebPay online payment service will show the following on your credit card statement:

• Where you have paid a Bupa Health Insurance Bill/Notice (Billpay Code 3267), "Bupa Membership/POST" will appear on your credit card statement
• Where you have paid a Bupa Life Insurance Bill/Notice (Billpay Code 2062), "Bupa Life Renewal/POST" will appear on your credit card statement.

Can I schedule a health insurance payment via Bupa WebPay?

You're unable to schedule a payment electronically. All health insurance payments made via this service are processed immediately.

Can I make an online payment while travelling outside Australia?

Yes, you can make payments using Bupa WebPay from overseas, provided you can connect to the Bupa website (www.bupa.com.au). However, your billing address must be within Australia and all payments must be made in Australian currency.

What if I disagree with a payment that is shown on my statement?

If you disagree with an online payment that is shown on your statement, the matter should be brought to the attention of your financial institution immediately. Your financial institution will then initiate an investigation at your request.

Why was my payment dishonoured/declined?

Your financial institution may decline health insurance payments for a number of reasons. These include:

• your credit card limit being exceeded by accepting the payment
• the credit card details being incorrect
• the credit card number being not valid
• your bank not responding to your payment request.

If you have any questions, you should call your financial institution.

How can I prove I made an online payment?

In the event that you need to provide proof of payment, your credit card statement will reflect payments from your account made to Bupa. You should also keep track of the online payment ID number you receive when making a payment which will assist us to find details of your payment.

Can I part-pay my bill/notice using Bupa WebPay?

Yes. However please note that you must pay your health insurance premium in full to ensure your membership is current and you're entitled to claim for any benefits you may have received.

Is a payment made with my credit card treated as a cash advance or as an electronic transaction by my financial institution?

Financial institutions should treat online payments made via Bupa WebPay as electronic purchases rather than cash advances. For more information about the charges that your financial institution may apply for these types of transactions, please contact them directly.

Security & Privacy 

What about cookies?

Most internet web browsers are pre-set to accept cookies to enable full use of websites that employ them. The use of cookies is an industry standard and many major websites use them to provide useful features for their customers.

You must have cookies turned on to use the Bupa WebPay service. We use cookies to identify you as a valid user of our service. For assistance with updating your cookie status, please refer to your browser's online help for information. Each browser has different settings.

What steps does Bupa take to protect my credit card numbers and payment details from being obtained by someone over the Internet?

The Bupa WebPay service uses Secure Sockets Layer (SSL) data encryption. Information sent between you and the Bupa service is encrypted.

Privacy and my information

Your privacy is important to us at Bupa. Any information Bupa collects is used in accordance with the National Privacy Principles and other applicable privacy laws. For more information about Bupa Group's information handling practices, please refer to our Information Handling Policy.

Why is it important for me to log off the service after use?

We strongly advise you to log off after using the Bupa WebPay service. When you log off, the SSL (secure) session is properly terminated to help ensure that your details remain protected.

What is Bupa's commitment to privacy?

Ensuring your privacy is of utmost importance to Bupa. To assure you of our commitment to privacy, Bupa complies with privacy laws in its delivery of the Bupa WebPay service to you, the end user.

Bupa has put in place stringent procedures to safeguard and secure the personal information Bupa collects when you use Bupa WebPay, including:

• session encryption
• details of credit cards being entered once only and passed to financial institutions when a payment instruction is provided
• the middle 8 digits of all credit card numbers being hidden from view once entered on the site.

How do I know that unauthorised payments will not be made?

When you make an online payment for health insurance using the Bupa WebPay service you are responsible for initiating and authorising every bill/notice payment withdrawn from your account. However, if you believe an unauthorised payment has been made, contact your financial institution immediately.

Service 

How can I get a copy of the Bupa Terms & Conditions?

The Bupa Terms and Conditions are found in the footer of each page on the Bupa web site.

What does the Bupa WebPay service offer me?

The Bupa WebPay service enables you to pay your Bupa bills/notices using your credit card. It's a quick and convenient way to pay bills/notices over the internet. There is no payment history retained using this method. The service also provides a payment ID number upon confirmation of the payment and is secured using SSL encryption.

Are Internet banking programs related to Bupa?

Internet banking programs at financial institutions are not related to Bupa. You don't need to be registered for internet banking to use Bupa's payment service.

Will Bupa charge me any costs for the service?

Bupa does not charge you a fee for using our Bupa WebPay service.

Trouble Shooting 

The service is really slow. Why does it take so long for me to access it?

A number of factors can affect the speed of your internet connection. These include the speed at which your modem has connected to your ISP, the number of other connections your ISP is currently handling and the amount of traffic on the internet itself all impact on the speed of your connection.

Secure sites contain a lot more data than the equivalent unsecured site and this also contributes to the speed of accessing the site.

One last thing to note is that you will generally experience faster internet performance during off-peak hours. Off peak times are during weekdays and after midnight. These are good times to make an online payment. Peak internet times are evenings and weekends.

What if the web pay service is unavailable?

If you receive a message saying the online payment service is unavailable, please try clicking the refresh button on your browser at the top of the screen. If the service is still unavailable please try again later. Service interruptions are rare, but if they do occur Bupa will work to get the service back online as soon as possible. Alternatively, please use one of the other payment methods listed on your health insurance bill/notice.

The system logged me out without notice. What shall I do?

Our system automatically logs you out after 30 minutes use. If this happens simply log back in. This security feature helps ensure that no unauthorised access of your online payment details occurs.

Page is not displaying

If a page is not displaying, try closing down your browser and relaunching.