Our care

The dignity of the person and their right to exercise their personal freedom and individual choice is at the heart of our model of care. We see the person first, not the disability. The model is "non-prescriptive”, which drives development, innovation and flexibility to suit individual needs, creating a truly customer centred service.

Our model is comprised of three interdependent components: key enablers, care and outcomes.

Unique to our service is the role of the Care Champion, who is there to help anticipate your therapy requirements, coordinate with external parties and assist you to navigate areas of complexity. A key clinician is allocated to you throughout your therapy journey with us. Your personal goals and key outcomes are the basis of your comprehensive therapy plan. These goals are mutually agreed upon with you, your family and the experienced clinicians on your care team.

Care
Unique to our service is the role of the Care Champion who is there to help anticipate your therapy requirements, coordinate with external parties and  assist you to navigate areas of complexity. A key clinician is allocated to you throughout your therapy journey with us. Your personal goals and key outcomes are the basis of your comprehensive Therapy plan. These goals are mutually agreed upon with you, your family and the experienced clinicians on your care team. 

Outcomes
We work with each customer throughout their therapy program to achieve goals and outcomes that make a real difference in their life. The therapy we provide is based on the most reliable evidence currently available to ensure the best possible outcomes are achieved.

Key enablers

Providing the foundations for our model are our six key enablers:

Highly skilled clinicians who understand and care. A team of professionals who work together to share knowledge and skills across disciplines.

Coordination of Care. A customer centred approach with integrated assessment across therapy disciplines, when and how the customer chooses.

Quality framework. We’re committed to helping our customers live longer, healthier, happier lives. Central to this undertaking is the safety, quality and ongoing improvement of the care and clinical services we provide.

Interdisciplinary model under one roof. Ease of access to disability therapy services for customers by designing a therapy centre with the right professional practitioners co-located at one operational site.

Human centred environment, designed with customer and staff needs in mind. Individual needs are catered for by designing an environment that is flexible and provides a tailored experience according to personal preference.