Bupa Health Insurance has engaged with experienced service providers Amplar Health, Remedy Healthcare and St John of God Healthcare at Home to offer home-based rehabilitation as an alternative to rehab in a hospital.
For eligible customers*, the Rehab Choices program offers:
Rehab services in the comfort and convenience of home
Multidisciplinary support to help you in your recovery
Information to help you understand your rehab options and make an informed decision
Rehab Choices is available to eligible Bupa Health Insurance customers* at no additional cost#.
What does the program provide?
A rehab program with a regular exercise component can be a key part of recovery for most people following hip, knee, or other surgeries.
The Rehab Choices program provides sessions with a health professional in your home to help you work towards your agreed rehab goals. This might include sessions with a physiotherapist, occupational therapist, or nurse. These sessions are generally completed over a 6- to 8-week period.
Prior to your surgery, it’s important to talk through all your options with your surgeon. If home-based rehab isn’t suitable, your rehab options might include:
- Your local physiotherapist: This option may be suitable for you if you only need physiotherapy to help you achieve your rehab goals. If you have Bupa Extras cover that includes physiotherapy, you can take advantage of Bupa’s extensive network of physiotherapy providers^. Search for your nearest Bupa Members First provider.
- Rehab in hospital: If you need more intensive support following your surgery, your doctor will recommend rehab in the hospital.
Why choose Rehab Choices?
- Complete your rehab in the comfort and convenience of home
- Access support and services that are right for you
- Understand your rehab options and make informed decisions
- Take an active role in managing your recovery
- Less time (and money) travelling and waiting for rehab in other settings
Program eligibility
If you meet the following criteria, you may be eligible to take part in the program:
- You are a Bupa Health Insurance customer with a hospital policy that includes unrestricted cover for rehabilitation – check what you’re covered for or contact us
- You would have otherwise received in-hospital rehab following your surgery
- You have a written referral from your treating doctor and/or hospital team
- You have identifiable goals as part of your rehab plan
Program eligibility, fund, policy and waiting period rules also apply.
In some cases, your hospital will arrange rehab in the home for you as part of your admission. If you do complete rehab as part of your admission in any setting, you will not be eligible for the Rehab Choices program. If you have any questions about eligibility for the Rehab Choices program, you can call Bupa Telehealth on 1800 817 632.
Find out more
To explore your rehab options, call Bupa Telehealth on 1800 817 632 (Mon-Fri, 9am-5pm), register for a call back or download our Rehab Choices brochure.
Disclaimer
*The customer must hold an eligible Bupa Health Insurance hospital cover that includes unrestricted cover for rehabilitation. Out-of-pocket-costs may apply. Waiting periods, fund, policy and program eligibility rules apply. The program is delivered by third party providers Amplar Health, Remedy Healthcare and St John of God Healthcare at Home and admission into the program is also subject to the providers' terms and conditions. Call Bupa Telehealth on 1800 817 632 (Monday to Friday, 9am-5pm AEST/AEDT) to discuss your options and find out if Rehab Choices is available.
#Depending on your level of cover some out-of-pocket costs may apply, like hospital excess or co-payments, fees for medical tests or specialist consultations not covered by bulk billing, medication, and increased utility bills including phone and internet charges and smart device maintenance.
^Yearly limits, waiting periods, benefit claiming restrictions, fund rules and policy rules apply.
Bupa Health Insurance will fund eligible customers in accordance with their policy issued by Bupa Health Insurance Pty Ltd. To avoid doubt, Bupa Telehealth Pty Ltd and Bupa Health Centres Pty Ltd are not involved in the design and delivery of the program.
This page provides resources and health information as a guide only, not as a substitute for medical advice or a professional endorsement. If you think you have a medical emergency, call 000 or go to the nearest emergency department.