In order to bring you the best possible user experience, this site uses Javascript. If you are seeing this message, it is likely that the Javascript option in your browser is disabled. For optimal viewing of this site, please ensure that Javascript is enabled for your browser.

Members health insurance benefits

Good health and your Bupa membership go hand-in hand. The following information about health insurance benefits and services will help you make the most of both.

About myBupa

Take control of your health cover membership with myBupa, your online access point for Bupa membership services. With myBupa there’s no need to wait in line as you can manage your membership whenever it’s convenient for you.

Via myBupa you can:

  • change your personal details
  • make a claim
  • update payment details
  • view tax statements
  • and more...

Login or register for myBupa today.

Bupa ancillary network^

Take advantage of our extensive network of dental, optical, physiotherapy and chiropractic providers. If you have Extras cover with us, in most instances visiting a Members First provider will give you the certainty of knowing how much you'll get back.

^Bupa Members First benefits are not available on all Extras covers.

Bupa hospital arrangements

Bupa has agreements with most private hospitals and day surgeries to provide members with certainty about the hospital costs associated with the treatment. In most instances, members will have no out of pocket experience for their hospital treatment at Agreement Hospitals (except for any excess or co-payment that may apply to your level of cover).

In 2012, Bupa entered a relationship with Healthscope to give Bupa members access to a range of exclusive benefits when using Healthscope's national network of hospitals, medical centres and skin clinics.

Healthscope operates over 4,500 inpatient beds across 43 hospitals offering a broad range of services including acute, rehabilitation and mental health services.*

Find out more about Healthscope.

*Not available for OVC and OSHC members.

The Bupa Medical Gap Scheme

The Bupa Medical Gap Scheme is an arrangement Bupa has with some private specialists to help minimise your out-of-pocket expenses for your hospitalisation. Bupa provides 2 different arrangements: either no gap or a known gap.

Bupa Medical Gap Scheme – No Gap

If your medical practitioner has registered to use the Bupa Medical Gap Scheme with no gap, check with them that they will use this for your upcoming admission. If yes, they will bill Bupa directly and you will have no gap. This is the best value option for you.

Bupa Medical Gap Scheme – Known Gap

If your medical practitioner has registered to use the Bupa Medical Gap Scheme with a known gap, they are permitted to charge you a gap up to a maximum of $500. You should ask them what gap amount they intend to charge you for your upcoming admission.

In-Hospital Pathology and Radiology diagnostic tests

In-Hospital Pathology and Radiology diagnostic tests where recognised by Medicare and performed by Bupa contracted providers, will be billed direct to Bupa, with no gap to you for these services.

Genesis Heart Care

No-gap experience for inpatient cardiologist services with a Genesis Heart Care cardiologist (Not available in NSW, TAS and NT).

Bupa Plus

Even when you’re in great health, there are still plenty of ways to get everyday value thanks to Bupa Plus. We’ve recently introduced this program to give you access to an exclusive range of health discounts, tools and information to help you live a healthier, happier life. Visit

Positive health programs

Our Positive Health programs are developed to help you take more control of your health and wellbeing. Providing up-to-date and valuable information, they’re based on the latest clinical research and evidence-based medicine and are created in consultation with health experts and relevant national bodies.

Overseas health advice line

If the unexpected happens while you’re travelling overseas, we’re always here to provide phone-based support and guidance. Our 24-hour advice line is exclusive to Bupa and provides you with helpful information, including:

  • Telephone advice relating to simple medical problems, provided by in house doctors and nurses
  • Medical referrals - directions to the nearest suitable medical facility, including name, address and contacts
  • Assistance to review medical bills with the member
  • Medical translation/ interpreter service (offered through language line)
  • Follow-up calls post-appointment
  • Assistance in booking of medical appointments
  • Liaising with family, broker, insurer etc if necessary
  • Pre-departure medical information on the countries being visited.

And if you’re planning a trip overseas, you can get pre-departure medical information on the countries you are visiting. We’ll advise you on the health risks of that country and give you tips on how to stay healthy while you’re travelling.

Just call +61 3 9937 3999 (reverse charges accepted), or look for the number on the back of your membership card.

**Overseas Health Advice Line is not available on Ambulance Only covers

Best Doctors

Available exclusively to members on Top Hospital No Pregnancy.

Best Doctors provides access to a network of 53,000 world leading specialists so you can get a confidential second opinion on your diagnosis or treatment plan.

Lady laughing in movie cinema health insurance quote Login or register to myBupa

Need assistance?

Call us on 134 135

Mother checking temperature of child