What you need to know about coronavirus

During these changing times due to COVID-19, your health and safety remain our number one priority. Bupa are closely monitoring government advice and regularly updating our teams to assist you. We’re also preparing for future developments to ensure the health and safety of you, our residents and our people.

Now, more than ever before, we know our Health Insurance members need more from us. So here’s what we’re doing right now to help you and your family.


child using hand sanitiser 

COVID-19 and the impacts to your health insurance

In March 2020, Bupa advised that we had delayed the 1 April premium increase for six months to provide immediate relief to all our customers at a time of uncertainty. We also announced $50m of financial hardship relief for customers most impacted by the economic fallout of COVID-19. The return of elective surgery in hospitals and health services such as dental and physio means we have seen our customers use their health insurance cover back at pre-COVID levels.

We have continued to support our customers’ health needs through a range of measures including making sure ALL customers with a hospital policy are covered for lung and chest conditions, including those arising from COVID-19 related claims, as well as expanding our Extras benefits/services to include claims for psychology, speech pathology, physiotherapy, occupational therapy and dietetic services delivered through telehealth, while at home.

We appreciate that people are looking for certainty at the moment, but we’re still working through all the options as we adjust to the ‘new normal’. Whatever happens, we promise to keep you up to date and will continue to offer our customers financial support if they need it.

Video and phone consultation for selected Extras services

Benefits for Telehealth Extras services are here to stay. We know some people are not able to attend face-to-face consultations with their providers and want to help our customers receive treatment virtually where it’s appropriate for them.

Customers can claim psychology, counselling, physiotherapy, occupational therapy, speech therapy, exercise physiology, dietetics services and antenatal/postnatal midwife consults delivered via delivered via Telehealth (using phone or video conference).

If you have cover for these services and have served your waiting periods, you’ll be able to claim for care received through a video or telephone consultation from a Bupa recognised provider where clinically appropriate.

Full details at Bupa telehealth consultation.

Am I covered for coronavirus?

Yes, in response to COVID-19, we have added Lung and Chest cover to our Basic and Basic Plus policies from 26 March 2020. This means private patient hospital admissions for Lung and Chest conditions, which includes most COVID-19 related treatments, are included on ALL our hospital policies during this time.

Overseas Visitor and Overseas Student are also included, please see our International COVID-19 FAQ 

Are your contact details up to date?

It's important that we keep in touch with all members throughout the COVID-19 situation. The fastest way for us to keep in touch is via SMS or email. Please update your contact details in myBupa and change your preferences to email. Registering on myBupa is quick and simple – and all you need is your membership number.

Quick answers to common questions: