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Important Information: Eligible members have until 24th February 2025 to claim any Give Back payments. After this, unclaimed money, totalling $20 or more, will be sent to the State Revenue Office of Victoria.
Claim your cashback before March 2025

We’re making a final effort to contact all eligible Bupa health insurance members to provide any unclaimed savings from the Covid period.

It’s important to note, any unclaimed amounts which are $20 or greater (cumulatively) will be handed to the State Revenue Office of Victoria by 1 March 2025. Visit sro.vic.gov.au/unclaimed-money to learn more.
Bupa’s COVID-19 announced commitments total $1.35 billion
Frequently asked questions

We will communicate with you directly via your preferred channel. This will be either an email from DoNotReply@communications.bupa.com.au or by post.

If the bank account details we have for you are incorrect, or if your payment couldn’t be processed, we will contact you via SMS if we have your mobile number (from ‘BUPA HI’) and ask that you update these details here. If you prefer to avoid clicking SMS links, you can navigate to the page on our website where you can update your details. Please note these details must be provided by the policyholder.

 This payment will be made within 14 business days from when you receive your communication, or 5 days from when you provide your bank account details.

If you’re receiving payments (into the same bank account) in more than one transaction, this is because you were also eligible to receive cash back from previous years which we would have communicated to you via email or letter. We process the payment for each phase separately so the different amounts will align to the previous and current cash back phase.

You’re eligible if you’re a previous member who held an active domestic hospital and/or domestic extras policy for at least 60 days between 1 November 2022 and 30 June 2023, and cancelled your policy on or before 1 July 2023.

You’re not eligible if you’re an international member and held Overseas Visitors Cover (OVC), Overseas Student Health Cover (OSHC), or if you didn’t hold a domestic extras policy. You’re not eligible if you held an ambulance-only policy.

Yes, we'll be delivering cashbacks to eligible members who held an active domestic Australian hospital policy, and/or domestic extras policy, for a minimum of 60 days between 1 November 2022 and 30 June 2023 and cancelled their policy on or before 1 July 2023. 

This excludes international members with Overseas Visitors Cover (OVC), Overseas Student Health Cover (OSHC) and ambulance-only policies. 

These policies provide insurance against the cost of ambulance transport in a medical emergency. Members who held an active ambulance-only policy continued to have full cover between 1 July 2022 and 30 June 2023. 

Yes, if you're an eligible member, you'll receive a cashback payment paid directly to you. The amount we have set aside comes from unrealised claims during COVID-19 and isn't a refund of your premium. 

The State Revenue Office is a division of the Victorian Government Department of Treasury and Finance, who collect a range of taxes, and manage unclaimed money.

You’ll only need to do this if you haven’t claimed your cashback payment from us by 1 March 2025. This is because we’re required by legislation to hand over unclaimed monies which are $20 or greater (cumulatively) to the State Revenue Office.

You’ll need to go to the State Revenue Office website. This is where you’ll find instructions on how to search for your payment and complete an application to claim it.


If you need to provide any documentation to support your application, you can find this information here as well. The process to complete this application is free.

Yes, if you haven’t claimed your payment from us by 1 March 2025, you’ll need to claim your cashback from the State Revenue Office of Victoria. All unclaimed money will be handed over to them, even if you’re not a Victorian resident. You can head to sro.vic.gov.au/unclaimed-money for more information on how to claim your payment.