What's covered
You’re covered for unlimited emergency ambulance trips including air services and on-the-spot treatment Australia wide when provided by recognised providers
You’re covered for non-emergency ambulance trips including air services when provided by recognised providers and are capped at $5,000 per person per calendar year.
The following providers are recognised by us:
- ACT Ambulance Service
- Ambulance Service of NSW
- Ambulance Victoria
- Queensland Ambulance Service
- South Australia Ambulance Service
- St John Ambulance Service NT
- St John Ambulance Service WA
- Tasmanian Ambulance Service
An emergency is an unplanned event where you need immediate medical treatment. Benefits are only available for emergency or casualty transportation where, in the opinion of a medical officer, a customer requires immediate medical treatment in circumstances where there is serious threat to the customer’s life or health.
A non-emergency could be transportation from a hospital to your home, nursing home or hospital for ongoing medical treatment.
What's not covered
Situations when you are likely not to be covered include;
- Air services (including helicopter services) and road transport services that are not operated by a state or territory government or an organisation recognised by us.
- Where your state Government provides an ambulance benefit (eg Queensland and Tasmania) or you are covered through a state based reciprocal arrangement.
- When you hold a subscription with your state ambulance service.
Waiting periods
Covered immediately for emergency and on the spot ambulance – no waiting period applies.
Non-emergency ambulance - 1 month
