Helping you prepare for life's ups and downs
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Access a free online mental health and wellbeing program from THIS WAY UP Aussies have faced many ups and downs over the last few years. With more of us looking to take better care of our mental health, the waiting list for professional support is getting longer. 

That’s why we are working with THIS WAY UP to provide Bupa Health Insurance members access to one free online mental health and wellbeing program from THIS WAY UP each year, until 31 March 2029.^^

There are a range of programs to choose from. Each one offers practical skills and strategies that can help you manage stress, anxiety, and low mood. Best of all, your program can be completed online when it suits you, without the need for a GP referral for most programs.#
Logo of This Way Up in orange background with This Way Up written in alphabets followed by two arrows pointing up
Access your free mental health and wellbeing program from THIS WAY UP  in 3 easy steps: Sign up Create an account with THIS WAY UP, remembering to include your Bupa membership number. Choose your program Register for your chosen mental health and wellbeing program by 31 March 2029 or take a test to help you choose a program. Limited to one program per member each calendar year.  Get started Add the promo code BUPAINTL then select ‘Start Program’ to begin. Available to existing Bupa Health Insurance members only until 31 March 2029. Offer terms, conditions and eligibility criteria apply. THIS WAY UP programs can only be accessed within Australia. If you’re on a couples, family or single parent policy, each policy member can use their personal email address and Bupa member number to create an account with THIS WAY UP. Once registered, a customer has 3 months to finish the program and can then access the program for a further 12 months from the completion date of the program.
#GP referral is required for the Chronic Pain Program and PTSD Program. 

Why is mental health so important?

Your mental health affects how you think, feel and act – from how you handle stress, relate to people and see yourself and the world around you to the impacts on your work, relationships and physical health. So, like your physical health, being aware of your mental health now can reduce the amount of help you’ll need in the future.

We know that more than 2 in 5 Australians aged 16 to 85 will experience a mental health condition in their lifetime.1 Bupa is here for you, whether you’re looking for support or information about services for you or a family member.

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Mental health services with extras cover

Bupa provides cover with mental health services that can help you through the tough times. With 1 in 5 Australians experiencing a mental health condition in a 12-month period, we’re here whenever you need support.1

Depending on your level of cover, you can claim for psychology, counselling and digital mental health services.

If you’re already a Bupa member, check what extras you’re covered for.

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Mental health services with hospital cover

Selected Bupa covers include the treatment and care in a private hospital of patients with psychiatric, mental, addiction or behavioural disorders.

Check what you’re covered for if you’re already a Bupa member.

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Claiming for hospital psychiatric services

Bupa can help pay for hospital psychiatric services in a private hospital on selected covers and if you’ve served your waiting periods. Your cover can pay towards hospital accommodation and any medical charges where a Medicare benefit is payable.

There may be out-of-pocket costs depending on the hospital you’re admitted to and what your treating specialists charge. We recommend speaking to your treating specialist about what your out-of-pocket costs may be.

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Frequently asked questions

Claims need to be submitted online through myBupa, in person at a Bupa retail store or by mail.

Benefits can only be claimed for services provided by psychologists and counsellors who are recognised by Bupa and in private practice or for the self-help programs in THIS WAY UP. Please check with us before undergoing a course of treatment.

The amount you can claim depends on your level of cover. Please refer to your policy information in myBupa.
  • Bupa pays towards the cost of counselling and psychology services, as well as digital mental health, from Bupa recognised providers.
  • The payment towards psychology, counselling and digital mental health comes out of your total yearly limits for mental health.
  • You’ll have to serve any waiting periods you haven’t already served on your cover.
All Bupa Health Insurance members are eligible to receive access to a free THIS WAY UP course each calendar year until 31 March 2029. You have until 31 March 2029 to sign up to THIS WAY UP and register for your program of choice. Once registered, you have 3 months to complete your program and can access the program for a further 12 months from the date of program completion. Members have access to one program each calendar year.

If you have digital mental health cover included on your policy, you can claim on completed courses with THIS WAY UP programs up to yearly limits. If you don’t have digital mental health cover included on your policy you can still access THIS WAY UP programs by: 

  • Getting a referral from your GP, which will mean the $59 course fee will be waived
  • Paying the $59 course fee 
THIS WAY UP is a web-based platform that is not currently available via an app. 

THIS WAY UP is an Australian provider of evidence-based, internet-delivered Cognitive Behavioural Therapy (iCBT) programs. Their range of programs offer practical tools designed to teach you proven psychological skills to transform your thoughts, feelings, and behaviours so you can make a positive change in your life. It will provide step-by-step strategies for managing stress, anxiety and low mood. They have a series of 15 programs to help support you through a range of situations. 

 THIS WAY UP was designed and developed in 2012. The program is run by clinical psychologists, researchers, and web technicians based at the Clinical Research Unit for Anxiety and Depression, a joint facility of St Vincent’s Hospital, Sydney and the University of NSW. THIS WAY UP is a non-for-profit organisation sponsored by the Australian Government.  THIS WAY UP is designed to teach proven psychological skills to transform your thoughts, feelings, and behaviours so you can make a positive change in your life. It will provide step-by-step strategies for managing stress, anxiety and low mood. THIS WAY UP services can only be accessed within Australia. 

If you’re having trouble logging in or registering for a program with THIS WAY UP, please check out their FAQs. Otherwise, you can contact THIS WAY UP directly via email at contact@thiswayupclinic.org or by phoning (02) 8382 1437. THIS WAY UP will respond to emails, calls and messages on social media during business hours (Monday – Friday, 9am – 5pm, outside NSW public holidays).

 ^^Available to existing Bupa Health Insurance members only until 31 March 2029. Limit one program per member per calendar year. Once registered for your program of choice, you have 3 months to complete your program and can access the program for a further 12 months from the date of program completion. THIS WAY UP programs can only be accessed within Australia. If you’re on a couples, family or single parent policy, each policy member can use their personal email address and Bupa member number to create an account with THIS WAY UP. Offer terms, conditions and eligibility criteria apply.

 

1National Study of Mental Health and Wellbeing, 2020-21 | Australian Bureau of Statistics

*Yearly limits, waiting periods, fund and policy rules apply. Psychology and counselling services must be recognised by Bupa and in private practice or for the self-help programs in THIS WAY UP. Please check with us before undergoing a course of treatment.

^Only if mental health is selected as one of the 4 or 6 services in FLEXtras.