myBupa - at your service 24/7
Using and understanding your health insurance can take some getting used to. To help you make the most of your cover, we've created myBupa - an online tool to help make it easier to use and manage your cover.
With 24/7 access across laptop/desktop and mobile, your cover is at your fingertips. With myBupa, you'll be able to:
- Submit claims
- Check your claims history
- See what you're covered for
- Find a provider
- Access rewards and discounts
- Update your details - and more!
Get to know what you're covered for.
Before you seek any treatment it's important for you to understand what you're covered for.
Call us on 134 135 so we can give you the most complete and up-to-date information about your cover.
It's also important for you to check if any waiting periods apply to certain services on your cover.
What's a waiting period?
From the time when you first join a health fund or change to a higher level of cover a waiting period is the period of time before benefits are payable for certain medical procedures or services. A waiting period starts on the date that you enter Australia or the date that you start your membership, whichever is the later date. That is, if you apply for health insurance cover before coming to Australia, the cover and the waiting periods only commence when you arrive. It is important you understand what services you won’t be covered for immediately after you join.
Before seeking treatment
What if I need treatment before my waiting period has ended?
You might not be able to receive anything from Bupa to cover treatment costs if you receive a service or treatment within your waiting period. Always contact us to check first, just in case! Otherwise it could end up costing you a lot of money.
With Bupa OVC or OSHC , you'll be able to claim for most Medical and Extras services online.^
If you were treated at a Members First or Network Hospital, you may not even see a bill as these hospitals will send it directly to Bupa to take care of it for you.
If you receive a bill for a service covered by your cover, you can submit a claim.^
Looking for other ways to claim?
If you're looking for another option, check out our page here.
Do I need to change my cover if I'm changing to a student visa?
Our Overseas Visitors Cover (OVC) is designed with international visitors in mind, while our Overseas Students Cover (OSHC) is focused on providing care for those who are studying. If you're going to study in Australia, you'll need to provide evidence of your OSHC as part of your visa application. We'll provide you with your visa verification letter as soon as you've joined Bupa.
You can understand more about moving to OSHC and contacting our team here.
How can I switch my cover from OVC to OSHC?
The Bupa team can help you move from your OVC to your OSHC. There's lots of different ways to contact them, find out here.
Do I need to change my cover if I'm moving from a graduate 485 visa to a working visa?
Our Overseas Vistor Covers (OVC) are suitable for graduates and those who are working in Australia. You won't need to change your OVC if you're moving to a working visa like subclass 482.
I've received permanent residency, do I need to change my OVC?
We're excited to hear you'll be staying in Australia! Unfortunately you won't be able to continue with Bupa OVC if you're a permanent resident of Australia.
But the good news is we've got a range of covers that for residents and citizens like you. Find the right cover for you here.
If I move to a new type of cover, do I need to serve my waiting periods again?
Our opening hours are:
8am - 8pm Monday to Friday and
9am - 1pm Saturday
(All times in AEST)
Terms and conditions
^ Yearly limits, waiting periods, fund and policy rules apply.
* All health aids and appliances are exempt. Claiming is still subject to conditions of your cover, including waiting periods and limits.
+ Most online claims processed within 24 hours unless a manual assessment is required.
± Google Play is a trademark of Google Inc.