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Your feedback is important to us so please feel free to contact us anytime.

We will gladly accept your feedback and will do our best to address any concerns you may have.

Dispute resolution process

At Bupa we are committed to providing the best possible customer service and competitive products. However, occasionally, there may be times when our level of service has not met your needs. Most of these issues will be resolved at the first point of contact.

What to do if you have a complaint or if you are not satisfied with:

  • our service
  • your cover.

The first thing you should do is talk to a customer service consultant who will help you in any way they can. If they are unable to resolve the issue, they will refer the matter to an appropriate manager who will endeavour to resolve your complaint. You can contact a customer service consultant by:

  • phoning 1800 888 942 from within Australia or +61 3 9937 4223 from outside Australia.
  • emailing
  • visiting your local Bupa centre

Private Health Insurance Ombudsman

If you still feel you are not satisfied with our response you may wish to contact the Private Health Insurance Ombudsman.

The Ombudsman will work to assess the merits of your case based on information provided by both parties and will take into account health legislation, applicable industry codes and guidelines, good health insurance business practice and fairness.

You may contact the Private Health Insurance Ombudsman by phone on 1800 640 695 or fax at 02 8235 8778. Alternatively, the Ombudsman's website is