Emergency Only Ambulance
What else you need to know

If you take out Emergency Only Ambulance cover on its own, you will need to pay the full 12-month premium upfront.
Recognised Ambulance Providers

Bupa will only pay benefits towards emergency ambulance services when they are provided by any of the following recognised providers:

  • ACT Ambulance Service
  • Ambulance Service of NSW
  • Ambulance Victoria
  • Queensland Ambulance Service
  • South Australia Ambulance Service
  • St John Ambulance Service NT
  • St John Ambulance Service WA
  • Tasmanian Ambulance Service

Certain types of concession cards issued by Centrelink or the Department of Veteran’s Affairs (DVA) entitle the cardholder to free ambulance services. These arrangements also vary per state so should be checked directly with Centrelink or DVA.
Emergency Ambulance definition and Benefits not Payable

Emergency ambulance transportation is defined as transportation of an unplanned and non-routine nature for the purpose of providing immediate medical attention to a person.

Whether the transportation is deemed an emergency is determined by the paramedic and usually recorded on the account.

Benefits are not payable for:

  • Transportation from a hospital to your home
  • Transportation from a hospital to another hospital where the customer has been admitted to the transferring (first) hospital
  • Transportation from the person’s home, a nursing home or hospital for ongoing medical treatment, (e.g. chemotherapy, dialysis).

Waiting periods

Emergency ambulance and on-the-spot treatment – 1 day waiting period applies.
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1 If claimable from another source, a benefit won’t be paid by Bupa. Benefits for ambulance transportation is only payable where the provider describes the transportation as an ‘Emergency’. For more, see the Important Information Guide. There is a 1 day waiting period for emergency ambulance and on-the-spot treatment.