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Health Insurance

We care about your feedback

It’s important that every customer experience with us is a good one.

So if we’ve gone above and beyond or we’ve fallen short of your expectations in some way, we’d appreciate the feedback.

If you want to get in touch with us to discuss a complaint or any feedback then you can by:

Contact Us

Making a complaint

If you still need to escalate a complaint then you can follow this process:

  • 1 Tell us about it Call: 134 135
  • 2 Contact Customer Relations Email:
    Mail: Customer Relations Manager,
    Bupa, GPO Box 9808,
    Brisbane Qld 4001
  • 3 Seek an external review via the Private Health Insurance Ombudsman Call: 1800 640 695
call centre operator

You can also share your experience with us on social media via Facebook or Twitter.

Making a complaint

Special Assistance:
Hearing impaired
Visit for the Australian Governments translation and interpreting service.
Vision impaired
Visit to take advantages of Vision Australia’s services or call us on 134 135.
Language translation
Visit for the Australian Government’s translation and interpreting service.
Contact Bupa subsidiaries or partners directly:
Bupa Optical
Face-to-face: Please come to speak to us in your closest Bupa Optical Centre.
Mail: Level 15, 33 Exhibition Street Melbourne Vic 3000
Ph: +1800 815 317
General Insurance
(Home, Car and Travel)
Ph: 134 135 (follow the prompts for your specific Insurance needs)
Life insurance
Ph: 132 979
Complaints Manager
ClearView Life Assurance Limited
Reply Paid 42331
Sydney NSW 2001
Bupa Medical TeleHealth
Ph: 1300 030 238
Bupa Care Services (Aged Care)
Face-to-face: Please speak to the General Manager of the Care home in the first instance
Ph: (02) 8247 3000 (Corporate Office)
Bupa Medical Visa Services
Face-to-face: Please speak to the relevant medical centre in the first instance
Ph: 1300 794 919

You can read about our Privacy and Security policy. If you have any concerns about how your information is handled by Bupa, please call us on 134 135.