best doctors

Best Doctors provides access to a network of 53,000 world leading specialists so you can get a confidential second opinion on your diagnosis or treatment plan. Best Doctors can help you in many situations, including when you:

• Need help understanding your medical diagnosis
• Have doubts about your treatment or surgery recommendations
• Are experiencing a slow recovery or your symptoms are not improving
• Need help deciding between treatment options.

Who are the specialists?

The Best Doctors database is compiled of specialists who are recommended by their peers as a leader in their field. The database is regularly updated and doctors cannot pay to be included.

What conditions are covered?

Almost any illness or injury – from heart conditions and cancer to back pain, skin conditions and migraines.

Best Doctors can’t provide a second opinion on short term acute conditions, minor chronic illness, psychiatric conditions, dental problems, or where patients are currently admitted to hospital.

How does the service work?

1. Best Doctors will collect your medical records from your doctor, pathologist and other specialists, and identify the most appropriate specialist from its network for your condition.
2. The specialist will perform an in-depth review including retesting pathology results if required.
3. You will be provided with a comprehensive, easy to understand report. If you give consent, the report can also be sent to your doctor so you can assess your options together.
   The process takes 15 – 20 days after medical records have been collected.
   

Who is eligible to use Best Doctors?

Members on Top Hospital No Pregnancy receive complimentary access to Best Doctors. It is also complimentary for family members on your policy.

What information is shared with Bupa?

Best Doctors is independent of Bupa and will not share your medical records. However, Best Doctors may provide Bupa information on the number of members who have used the service and their medical conditions.

Do I have to follow the recommendation Best Doctor provides?

There’s no obligation for you to follow the recommendations. The information you receive is to help you and your treating doctor better understand treatment options and make informed decisions.