Bupa TeleHealth

We understand that managing your health and making important healthcare decisions can be complicated. Fortunately, the right support and information can make it easier to take control of your health and make more informed decisions.

Bupa offers telephonic health support for members with chronic conditions – heart failure, heart disease, diabetes, back pain and lung condition.

Our telephone-based health coaching program involves developing a one-on-one relationship with a specially trained and qualified nurse, dietician or other health professional, known as a health coach.

Your dedicated health coach can help you work through information about living with your medical condition, look at different treatment options and provide details on the latest developments in the management of your condition. The result provides you with a better understanding of the choices available to you and helps you engage in more productive discussions with healthcare professionals.

Using evidence-based tools and resources, your health coach will support you to:

• understand your health condition(s) and healthcare choices
• engage in more productive dialogue with your doctors and healthcare team
• navigate the health system effectively
• make the changes required to achieve your personal health goals
• modify lifestyle choices related to your health

This will help them better manage their condition with skills and knowledge to live healthier lives.

If you have recently been admitted to hospital for heart failure, heart disease, diabetes, back pain or lung conditions and would like to be contacted about whether you are eligible for this program, please complete the Member Health Support Form.