In order to bring you the best possible user experience, this site uses Javascript. If you are seeing this message, it is likely that the Javascript option in your browser is disabled. For optimal viewing of this site, please ensure that Javascript is enabled for your browser.

Find out more about nicotine replacement therapy

Nicotine replacement therapy benefit on Health Management

If you are thinking of quitting smoking, you may decide to try nicotine replacement therapy (NRT).

NRT can help you by reducing your nicotine cravings to increase your chances of quitting. It’s less harmful to your lungs than smoking. NRT is available on prescription or over-the-counter at pharmacies as nicotine gum, patches, tablets, lozenges or inhalers.

Depending on your Extras cover, you may be able to claim a benefit for (NRT) on our Health Management extras service.

How does it work?

Please discuss appropriate nicotine replacement therapy with your healthcare professional. When it comes to claim, all you need is your tax invoice from the pharmacy where it was purchased.
Benefits are payable where NRT is not available through the Pharmaceutical Benefit Scheme (PBS). To check if NRT is available through the PBS, ask your pharmacist or doctor, or call us on 134 135
No benefits will be payable for hypnotherapy to give up smoking. Hypnotherapy may be covered in some circumstances under psychology if this is included in your Extras cover – contact us to find out more

How to make a claim

Step 1 – Check your cover in myBupa

Log into myBupa and check your Extras Cover product sheet to see if you are covered for Health Management on your Extras Cover. Alternatively, call us on 134 135.

Step 2 – Choose NRT product

Speak to your healthcare professional who can recommend a product that are suitable for you.

Please ensure that your chosen NRT product has met the following conditions for benefits to be payable:

  • The nicotine replacement therapy is not available through the PBS
  • You have an official receipt from a pharmacy

Step 3 – Submit your claim

Claims for NRT can only be made via post or at a Bupa Store. Online claiming in myBupa is not available.

Simply visit a Bupa Store in person with your original account or receipts.

Submitting by post: Mail your completed Claim Form (PDF 150kb) and original account or receipts to GPO Box 9809, BRISBANE, QLD 4001.

doctor at work

Are you already covered for Health Management?

Log in to myBupa to check out your cover

Bupa Plus

Discover an exclusive range of discounts, health tools and information to help you get more from your membership.


Contact us

134 135
From within Australia

+61 3 9487 6400
From outside Australia

Opening hours
Customer service:
8am - 8pm Mon - Fri EST
8am - 8pm Mon - Fri EST
9am - 1pm Sat EST

Alternatively you can: