About Our Health Information

Introduction

Welcome to Bupa's Health and Wellness information. Bupa is committed to helping people live longer, healthier lives. So, all our information is written and rigorously reviewed by health professionals, professional health writers and other health experts, ensuring you get highly reliable information from trusted sources.

Knowing as much as you can about your condition, treatment options and choices can be an important aid to achieving the best health you can, in a way that suits you.

Aim

We use the Bupa ‘three Rs’ to ensure our health information is:

• Relevant – your information needs are important to us. We use your feedback to help improve the way in which our information is brought to you. While we can’t respond personally to questions, we encourage you to let us know if our content is meeting your needs or how we can improve it further.
• Reliable - we publish up-to-date health information based on quality medical research; everything is reviewed by our health experts and we show our sources of evidence.
• Readable - we use plain English, with all medical terms clearly defined.

The health information team

Bupa’s health content is developed, reviewed and maintained by a team of professional staff with experience and expertise in clinical practice, public health, medical writing, editing, and communications.

Our editorial process

Our editorial process is rigorous, allowing us to deliver on the 'three Rs'.

All health and wellness information on Bupa.com.au is developed using a variety of reliable, quality medical information and research sources from Australia and overseas. These include:

• Systematically developed clinical practice guidelines for healthcare professionals.In general, guidelines used describe how they’ve been developed, who was involved in writing the guideline and the process of guideline development. Ideally guidelines used also provide grading of available evidence in their recommendations
• High-quality medical research.
• Papers from high-quality and respected (peer-reviewed) medical journals.
• Referenced information from government bodies, professional societies and other not-for-profit health organisations.These include expert professional and consumer health organisations. The information they provide are consulted for quality, objective and up-to-date information in their particular field of expertise.

All sources of information used are critically appraised for their suitability. .

All health and wellness information is reviewed by relevant clinical experts and given final approval within Bupa by a team of health professionals. It is also dated and scheduled for review every two years.

The health information team also carries out ad-hoc reviews in response to new medical evidence and comments received from consumers, user groups and clinicians. This process helps us to make sure the information we develop is relevant, accurate and reflects best current medical practice and the latest research.

Contact us

If you have feedback that might help us improve our health information, we would love to hear from you. Please contact us via email at healthinformation@bupa.com.au .

Please note we cannot give advice based on individual circumstance nor respond personally to questions about your health. Our health and wellness information should be used as a guide only and should not be relied on as a substitute for professional medical advice. If you have questions or concerns about your health or need urgent medical advice consult your doctor or other qualified health professional.

Last published: 31 July 2011