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Hearing Aid Providers

Recognition criteria

Bupa has absolute discretion in granting recognition to any ancillary provider. Meeting the criteria below does not guarantee recognition. Bupa will exercise this discretion where required, on a case-by-case basis.

To attain Bupa recognition for the payment of benefits for the provision of hearing aids, you must be in private practice at the location in which the services will be provided and fulfil one of the following criteria:

  1. Applicants must be an Audiologist registered with Medicare Australia.

    Provider numbers for this category are allocated by Medicare Australia. Medicare Australia provides Bupa directly with details of provider numbers and relevant practice information.
    For recognition of new practices or alterations to addresses of current practices, Medicare Australia can be contacted on 132 150 or at
  2. Applicants must be an Audiologist or Audiometrist that holds a current Qualified Practitioner number (“QP number”) for the Australian Government Hearing Services Program as issued by the Office of Hearing Services.
  3. Applicants must have:
  • Full membership with the Hearing Aid Audiometrist Society of Australia (HAASA); or
  • Full/ordinary membership with the Australian College of Audiology (ACAud) with competency in Hearing Aid Dispensing; or
  • Full membership with Audiology Australia

In addition to meeting one of the criteria above, each of the following requirements are mandatory:

  • Australian Business Number (ABN)
  • Public risk/liability insurance for an amount not less than $10,000,000 per claim covering liability owed to another person who suffers loss or damage by reason of the audiologist's or audiometrist's acts or omissions
  • Product liability insurance for an amount not less than $5,000,000 per claim covering any damage or personal injury to any person, arising from any negligence or other defect in respect to any items acquired and dispensed by the audiologist or audiometrist
  • Professional indemnity insurance to an amount not less than $1,000,000 per claim

Ancillary Provider Terms (PDF 620kB)