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Terms and conditions

By providing your personal information to Bupa HI Pty Ltd ABN 81 000 057 590 ('Bupa', 'we', 'us' and 'our'), you consent to us contacting you (up to 4 attempts) at your preferred time by telephone for the purpose of responding to your call back request. We may disclose your information to our related companies or to third parties engaged by us to act on our behalf in conducting the call back service or as required by law. We will not use or disclose your personal information for direct marketing or promotional purposes, unless you have requested us to do so as part of your request. If you do not provide all of the personal information we have requested, we will be unable to provide the call back service to you. You can access the personal information Bupa holds about you by contacting us on 134 135. To view our Information Handling Policy, please visit bupa.com.au/privacy-and-security. If at any time you no longer wish for us to call you back, you may opt out by contacting us on 134 135 (8am - 7pm Monday-Friday, 9am - 1pm Saturday AEST).

The General Insurance Code of Practice

We proudly support the General Insurance Code of Practice, which aims to raise the standards of practice and service in the general insurance industry. This includes valuables insurance, car insurance, travel insurance and home insurance. For more information, please download a copy of the General Insurance Code of Practice (PDF) or the Financial Services Guide (FSG) (PDF).

Bupa Home Insurance, Bupa Car Insurance, Bupa Travel Insurance and Bupa Landlords Insurance is distributed by Bupa HI Pty Ltd ABN 81 000 057 590 an authorised representative of the issuer, Insurance Australia Limited ABN 11 000 016 722 AFSL 227681, trading as CGU Insurance. Any advice is general only and does not take into account your personal circumstances. Consider the relevant Product Disclosure Statement (PDS) (Home Insurance, Car Insurance, Travel Insurance and Landlords Insurance) and Target Market Determination (TMD) (Home Insurance, Car Insurance, Travel Insurance and Landlords Insurance) to see if the product is right for you.

Bupa Pet insurance is issued by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, is arranged and administered by PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183 (PetSure) and is promoted and distributed by PetSure's Authorised Representative (AR) Bupa HI Pty Limited ABN 81 000 057 590, AR 354269. Any advice provided is general only, and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs before purchasing. PDS and Target Market Determination available at bupa.com.au/pet-insurance to see if these products are right for you.

Bupa Valuables Insurance is distributed by Bupa HI Pty Ltd ABN 81 000 057 590, an authorised representative of the insurer, Insurance Australia Limited ABN 11 000 016 722 AFSL 227681. Any advice is general advice only and does not take into account your individual circumstances. Consider the Product Disclosure Statement (PDS) and Target Market Determination (TMD) to see if this product is right for you.