If you need extra support to communicate meaningfully with us, there are ways we can help. After you've booked an appointment, contact us using our Enquiry Form to discuss what you'll need on the day.
Hearing Support
The National Relay Service offers reliable support for those who are deaf, hard of hearing, or have trouble being understood through speech.
Vision support
If you're blind or have low vision, you can access a range of support services through Vision Australia.
Need help?
- For answers to common questions, visit our Frequently Asked Questions page.
- To speak to someone about your appointment, call us on 1300 794 919
- For information about your Australian visa, please refer to the Department of Home Affairs or Visa Processing Officer.
Need help?
- For answers to common questions, visit our Frequently Asked Questions page.
- To speak to someone about your appointment, call us on 1300 794 919