Need help?
- For answers to common questions, visit our Frequently Asked Questions page.
- To speak to someone about your appointment, call us on 1300 794 919
After your appointment, your assessment is submitted for review. The result of your medical assessment is usually available after 5 business days. However, sometimes we may write to you asking you to provide specialists reports or other medical information before we can make an assessment. Once you provide that information we can complete your assessment.
You can check the status of your visa application online at any time:
- Australian visa applicants – log into your ImmiAccount (Department of Home Affairs)
- New Zealand visa applicants – log into your account on the New Zealand Immigration website
- Canadian visa applicants – use the application status tool on the IRCC website.
If you need help or have any questions, please contact the relevant government immigration authority.
You can check the status of your visa application online at any time:
- Australian visa applicants – log into your ImmiAccount (Department of Home Affairs)
- New Zealand visa applicants – log into your account on the New Zealand Immigration website
- Canadian visa applicants – use the application status tool on the IRCC website.
If you need help or have any questions, please contact the relevant government immigration authority.
If your appointment was at a medical centre in Albany, Alice Springs, Bundaberg, Cairns, Darwin, Doubleview, Geraldton, Hobart, Launceston, Mildura, Mount Isa, Port Augusta, Rockhampton, Wagga Wagga or Whyalla, contact IMED Radiology for a copy of your x-ray.
For all other locations, contact Lumus Imaging.
Please note: Only the x-ray image can be provided.
If you attended your appointment at a medical centre in Albany, Booragoon, Bunbury, Carnarvon, Doubleview, Fremantle, Geraldton, Kalgoorlie, Mildura, Norfolk Island, Port Augusta or Whyalla, you'll need to contact the centre directly to request your pathology results.
For all other locations, complete our Pathology Request Form. If you're intending to work or study as a doctor, dentist, nurse or paramedic during your stay in Australia, you can also request a copy of your TST or IGRA results.
We'll send your results via secure email within 7-10 business days.
After your appointment, a Medical Officer of the Commonwealth may ask for further information (this will be outlined in your 884 letter ‘Opinion of a Medical Officer of the Commonwealth’). You must comply with this request as part of your Visa Medical Assessment.
Your closest Chest Clinic will call to book an appointment (make sure the contact information you’ve provided is correct) which may be several months away. The Department of Home Affairs is aware of these delays, and it won’t affect your visa.
If you have any questions, you might find the answers in your ImmiAccount. Otherwise, try contacting the Department of Home Affairs or your Medical Visa Processing Officer.
We welcome your honest feedback. If you're at a dedicated Bupa Centre, you can request a feedback form at your appointment. You can also share your feedback in an Enquiry Form or by calling 1300 794 919.
You can also provide feedback directly to the relevant government authority, as below:
- Australian visa applicants – Department of Home Affairs
- New Zealand visa applicants – Immigration New Zealand
- Canadian visa applicants – Immigration, Refugees and Citizenship Canada (IRCC)