You'll need to make a credit card payment using Visa, Mastercard or American Express when you book your appointment. Credit card payments attract a 0.495% surcharge.

We can’t accept cash at our centres.

It depends on the tests that are required for your assessment. Visit our 'Fees' page for a full price list.

If our health professionals request further examinations, you'll need to pay for these on the day with a credit or debit card (we don't accept cash at our centres).

For alternative payment methods, call us on 1300 794 919.

Yes. If you paid for an appointment that was cancelled or not attended, you may be eligible to get your money back. Fill out an Enquiry Form to organise a refund.

You can fill out an Enquiry Form to apply for a refund or transfer payment to a new appointment.

Where possible, please give us 24 hours' notice to change or cancel your appointment. You can do this through our online booking system or by calling 1300 794 919. You'll be asked if you need a refund or transfer as part of that process, so you won't need to submit an Enquiry Form as well.

Visa Medical Assessments are considered an 'assessment of health' and aren't covered by private health insurance or Medicare. Visit our 'Fees' page for a full price list.

If you do not attend your scheduled appointment and do not reschedule, the payment for your appointment will be automatically refunded after 7 days. If you reschedule within the 7-day period, the payment you have made will be transferred to your new appointment.