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Contact information

Need help?

If you have a special request, concerns or questions about your appointment, the best way to reach us is through our Enquiry Form. You can also call us on 1300 794 919 during office hours if you'd prefer to speak with someone.

For Applicants
Australian Visa Medical applicants For information about your visa or to get help with your eMedical case submission, contact the your Visa Processing Officer or the Department of Home Affairs.
New Zealand Visa Medical applicants If you need advice about your visa or don't know which type of medical to book, contact Immigration New Zealand.
Canadian Visa Medical applicants If you need help with your visa or more information about the medical examinations, contact Immigration, Refugees and Citizenship Canada (IRCC).
Carers Visa Medical Assessments If you're looking for more information about booking or the documents you'll need, call us on 1300 794 919 or email carervisa@bupamvs.com.au.
Get Support
Find a centre Information about our centres and their locations. More details
Accessibility support

If you need hearing, vision or language assistance for your appointment, contact us using our enquiry form after you've booked.

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Careers

If you're interested in joining our team, that's wonderful. Visit our dedicated careers website to explore opportunities.

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Feedback

If you attend a dedicated Bupa Centre, you can request a feedback form at your appointment.

If you visit one of our partner centres, you can share your feedback in an Enquiry Form or by calling 1300 794 919.