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Bupa Travel Insurance

Make a Travel Insurance Claim

Having something unexpected happen on your holiday can be stressful, the last thing you need is a difficult claims process to go with it.

That’s why we have made our claims process simple and convenient.

+61 2 8895 0694
via the local operator

We offer a 24/7 national claims service so you can lodge your claim when it suits you

During the claims process we offer you the choice of how and when you want us to contact you, ensuring you're well informed on the status of your claim

For most claims we assign you a dedicated claims specialist to support you throughout the claims process, delivering you consistent and personalised service every step of the way.

Need Emergency Assistance?

If you are travelling and need emergency assistance please call our emergency hotline:

travel insurance australia
Within Australia:

(02) 8895 0694

travel insurance australia
While Overseas:

+61 2 8895 0694

Claims checklist

When choosing Travel Insurance cover select a Plan based on your cruise destinations:

Medical Claims:

Original medical or dental reports from a qualified Doctor or Dentist.

Lost or stolen luggage claims:

Original report lodged with the carrier or local police

Evidence of ownership such as original receipts or operating manuals.

Cancellation claims:

Original receipts and/or tickets; or

A letter from your travel agent outlining re-booking or cancellation charges; or

A doctor’s certificate or letter from the carrier.

Next steps

Once your claim is lodged with CGU, a case manager will be allocated. They will contact you regarding next steps. Your case manager will keep you informed about the progress of your claim

We will assess any claims for travel cancellation and luggage damage

We will inform you of any excess payable when you lodge your claim.

Find out more

Join thousands of customers who trust us with their travel insurance needs. Get a quote now. Please refer to the brochure (PDF, 927kb) Product Disclosure Statement (PDS)and Financial Services Guide (FSG) for more details about Bupa Travel Insurance policy policy options.

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Download a PDS

Product disclosure statement (PDS) 

travel insurance australia
Download a brochure (PDF, 927kb)

The General Insurance Code of Practice

We proudly support the General Insurance Code of Practice, which aims to raise the standards of practice and service in the general insurance industry, including car insurance, travel insurance and home insurance. For more information, please download a copy of the General Insurance Code of Practice: