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Take a look through our Pet Care Centre to find handy information on how to help keep your pet happy and healthy!

FAQs*

With the Basic policy, which covers a range of accidental injuries for your pet, you can cover your pet at any age from 8 weeks old. With Standard and Ultimate policies, pets need to be aged between 8 weeks and younger than 9 years of age when your purchase your policy.

Yes, as a loyal Bupa customer we are pleased to offer you a 10% discount on Bupa Pet Insurance to help you take care of your pet’s healthcare needs.

Like most insurance policies, we have some exclusions to keep premiums affordable. These exclusions include pregnancy, elective procedures, foods/diets, grooming, behavioural problems, and pre-existing conditions that showed clinical signs before taking out insurance. It is important that you read all of the policy documentation for full details of what is covered under each policy. For a list of General Exclusions refer to section 6 of the Combined Product Disclosure Statement, Policy Terms and Conditions and Financial Services Guide.

It is any condition (illness or injury) or symptoms or signs of that condition occurring or existing in any form prior to the Commencement Date of your policy or during the policy waiting period. Pre-existing conditions will not be covered under the policy. For example, if your pet is treated for a skin condition prior to you taking out cover for them, then skin conditions will not be covered under your policy. It could help to cover your pet early in their life, prior to any conditions developing. For more information refer to the Product Disclosure Statement (PDF, 3.7MB).

The easiest way to claim is through our customer portal. It is quick and you can track the progress of your claim. For your first claim, you will need to supply the full vet history for your pet. These are your vet’s notes for each visit since you have taken ownership of your pet. Upload online with an itemised invoice and the consultation notes for the visit being claimed. If you would prefer to claim through the post please follow these steps:

1. Print a claim form (PDF, 0.03MB) and fill in your details.
2. Take it with you to the vet and ask them to fill out Section 2. Both you and your vet will need to sign the form.
3. Attach the original itemised invoices, payment receipts and consultation notes and post them in to; BUPA Pet Insurance, Locked Bag 9021, Castle Hill NSW, 1765.
 

Bupa Pet Insurance offers cover for domestic cats and dogs across Australia.

With Bupa Pet Insurance we will cover up to 80% of eligible vet expenses, subject to any excess and annual benefit limits associated with your policy. Any applicable excess will be subtracted from your benefit amount.

There is no waiting period for Basic accident only cover. With Standard and Ultimate policies there is a 30 day waiting day period for conditions covered under the illness cover. Dental illness cover is subject to a 6 month waiting period. Additionally Cruciate ligament conditions are subject to a 6 month waiting period, which may be waived on application by completing the “Cruciate ligament waiver form”. For more information on waiting periods please refer to the Product Disclosure Statement (PDF, 3.7MB).

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