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Emergency assistance while travelling

If you need emergency assistance at any time while you’re travelling, you can reverse charge your call to Bupa travel insurance 24 hours a day.

If you're calling from outside Australia, don’t forget to prefix our telephone number with the international access code of the country you are dialling from.

Telephone Australia

61 2 8895 0694

Or Email us

If you incur emergency telephone call charges from countries that don't permit reverse charge calls we'll reimburse you for them. Simply check the terms and conditions on your policy for detail.

Limits, exclusions and conditions apply.

Click on the following for more information

Join thousands of Bupa members - ensure your peace of mind with us.

The General Insurance Code of Practice

We proudly support the General Insurance Code of Practice, which aims to raise the standards of practice and service in the general insurance industry, including car insurance, travel insurance and home insurance. For more information, please download a copy of the General Insurance Code of Practice:

Download the General Insurance Code of Practice (PDF 140kB)

Download the Financial Services Guide (FSG) (PDF, 1Mb)

Insurance issued by CGU Insurance Limited (CGU) ABN 27 004 478 371 AFSL 238291. Any advice is general advice only and does not take into account your individual circumstances. A Product Disclosure Statement is available at and should be considered before making any decision on these products. Bupa Australia Pty Ltd ABN 81 000 057 590 is an authorised representative of CGU.