In order to bring you the best possible user experience, this site uses Javascript. If you are seeing this message, it is likely that the Javascript option in your browser is disabled. For optimal viewing of this site, please ensure that Javascript is enabled for your browser.

Emergency assistance while travelling

Emergency assistance


Bupa Travel Insurance provides a 24-hour emergency assistance hotline for you to call if you have any difficulties while travelling. Call from anywhere in the world to speak with a highly trained, multilingual consultant (we accept reverse charges for overseas calls).

For emergency Travel insurance assistance, please call our 24-hour emergency assistance hotline:

Within Australia: (02) 8895 0694

While Overseas: +61 2 8895 0694


Or Email us

For claims that are not urgent, please contact CGU upon your return to Australia.

Click on the following for more information

Join thousands of Bupa members - ensure your peace of mind with us.

The General Insurance Code of Practice

We proudly support the General Insurance Code of Practice, which aims to raise the standards of practice and service in the general insurance industry, including car insurance, travel insurance and home insurance. For more information, please download a copy of the General Insurance Code of Practice:

Download the General Insurance Code of Practice (PDF 140kB)

Download the Financial Services Guide (FSG) (PDF, 1Mb)

Insurance issued by CGU Insurance Limited (CGU) ABN 27 004 478 371 AFSL 238291. Any advice is general advice only and does not take into account your individual circumstances. A Product Disclosure Statement is available at bupa.com.au and should be considered before making any decision on these products. Bupa Australia Pty Ltd ABN 81 000 057 590 is an authorised representative of CGU.