Patricia Westheimer is American and lives in Portugal with her husband. She travels frequently and has held Bupa’s international health insurance for the past 16 years.
Patricia needed to have a small polyp removed following a routine colonoscopy. Shortly after the procedure, Patricia received a report detailing her test results of the polyp, but her doctor was unavailable. The results were in medical terminology and in a language Patricia didn’t understand - Portuguese.
Patricia’s husband suggested that she called the Bupa helpline so Patricia spoke to a nurse in Bupa’s Copenhagen office, who advised her to fax the report through. Within one hour the nurse returned Patricia’s call and explained that she had passed the results to a doctor who spoke Portuguese and informed her that the polyp was benign - so there was nothing to worry about. Upon Patricia’s GPs return she confirmed that this was the case.
Bupa is only a call away
Patricia says: “Having Bupa at the end of the phone made all the difference – without their help I would have had to wait another week to interpret my test results, which would have caused a great deal of worry to both myself and my husband. With their help, it took less than an hour – it was just such a relief.” “This is not the first time I’ve had great service from Bupa. A few years ago, when I went to Madrid on a short visit, my back went and I was in terrible pain. Again, I called Bupa’s helpline for advice and within a matter of moments I was called back by an adviser detailing an English-speaking clinic close by, where I could receive treatment straight away. All I had to do was say I was with Bupa and there was no waiting around.
“The peace of mind I have from knowing I am with Bupa is fantastic. I know that wherever I am, Bupa is only a call away. I intend to stay with Bupa for the rest of my life – you can’t say better than that.”
Related articles
Download brochures
