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Find a Provider app FAQ

Q. What is the Bupa app?

A. The Bupa app enables you to search for Members First Providers and Bupa centres on your iPhone¹ or iPod Touch¹ while you're on the go.

Q. What happened to the MBF/HBA/Mutual Community iPhone app?

A: As MBF, HBA and Mutual Community are now Bupa, this new Bupa app has replaced the three previous MBF/HBA/Mutual Community branded versions.

Q. What are the enhancements?

A. The new Bupa app delivers the following enhancements:

1. Direct use of Google Maps² search, in line with best-of-breed iPhone app design. With the ability to tailor the search by postcode or suburb. Users can also revert to the familiar list-based search if required.

2. Combined data across our MBF, HBA and Mutual Community brands.

3. An automatic download process for database updates. Members will not have to go back to the iTunes or App Store¹ to download the app for the latest data.

Q: Is the app available to anyone or just Bupa customers?

A: The app is available to anyone and it's free.

Q: Why did Bupa introduce this service?

A: Bupa introduced this app in order to better service our customers. The app is an easy to use tool to locate Members First providers and Bupa centres.

Q: How do I access the Bupa app?

A: The app can be downloaded for free from within the Apple iTunes¹ store, or via the App Store¹ on your iPhone/iPod¹.

Q: Are there any other apps from Bupa?

A: Yes, you can find our other apps by browsing the App Store¹ and searching for the keywords 'bupa australia'.

Q: I don't have 3G or Wi-Fi on. What services can I use?

A: The app requires internet connectivity (3G/Wi-Fi) in order to automatically update Members First providers and Bupa centres location information. If you do not have 3G or Wi-Fi on, the app will return results from the last time the app's local database was updated. Normal data charges apply.

Q: Who do I contact if my issue is not addressed here?

A: You can give feedback or contact us by emailing mobilefeedback@bupa.com.au

¹ iPhone, iPod touch, iTunes and App Store are a trademark of Apple Inc.
² Google Maps is a trademark of Google Inc.