In order to bring you the best possible user experience, this site uses Javascript. If you are seeing this message, it is likely that the Javascript option in your browser is disabled. For optimal viewing of this site, please ensure that Javascript is enabled for your browser.

Bupa app FAQ

Q. What is the Bupa app?

A. The Bupa app enables you to search for Members First Providers and Bupa centres on your iPhone¹ or iPod Touch¹ and access myBupa while you're on the go.

Q. Why do I need the Bupa mobile app?

A. If you're a member, you can log into myBupa for all your details and make a claim for Hospital or Extras services wherever you are. You can also update your membership details. If you're not a member, use the app to find network service providers or get a quick quote on any of our wide range of health insurance products.

Q: What do I need to use the app?

A: You need an iPhone¹ or Android² smartphone, as well as 3G or Wi-Fi internet connectivity so that the app can automatically update Members First providers and Bupa centre locations. Check with your mobile/internet service provider for details of data download and internet usage charges.

Q. What happened to the MBF/HBA/Mutual Community iPhone app?

A: As MBF, HBA and Mutual Community are now Bupa, this new Bupa app has replaced the three previous MBF/HBA/Mutual Community branded versions.

Q. What are the enhancements?

A. The new Bupa app delivers the following enhancements:

1. Access to myBupa to make a claim for Hospital or Extras services.

2. Direct use of Google Maps² search, in line with best-of-breed iPhone¹ and Android² app design – and still with the ability to tailor the search by postcode or suburb. Users can also revert to the familiar list-based search if required.

2. Combined data across our MBF, HBA and Mutual Community brands.

3. An automatic download process for database updates – you will not have to go back to the iTunes¹ or App Store¹ to download the app for the latest data.

Q. What claims can I make?

A. You can make claims on some Hospital and Extras services based on your level of cover with Bupa.

Q. What services can I find?

A: Find a dentist, optometrist, physiotherapist, chiropractor or hospital near you. The Bupa mobile app automatically updates the latest information on providers, hospitals and Bupa centres.** You can also save details of network providers to your Favourites or directly into your Contacts database.

Q: Is the app available to anyone or just Bupa customers?

A: The app is available to anyone and it's free.

Q: Why did Bupa introduce this service?

A: Bupa introduced this app in order to better service our customers, and to provide an easy to use tool locate Members First providers and Bupa centres.

Q: How do I download the Bupa app?

A: If you own an iPhone¹ or iPod¹, the app can be downloaded for free from within the Apple iTunes¹ store, or via the App Store¹ on your iPhone/iPod¹.

If you own an Android based device, you can download the app for free from the Google Play Store².

Q: Are there any other apps from Bupa?

A: Yes, you can find out more in our Mobile Apps section.

Q: What if I have 3G or Wi-Fi turned off?

A: If your smartphone's 3G or Wi-Fi connection is turned off, you may still find information on the app, but it's likely that this information will not be the most up to date, as the app will only return results from the last time its local database was updated.

Q: Who do I contact if my issue is not addressed here?

A: You can give feedback within the app or by emailing us.


**Automatic updates are only possible if you have your 3G or Wi-Fi connection turned on.

In a medical emergency, please call "000" (triple zero).
An internet connection (3G or Wi-Fi) is required to find your location, map services and update the app's database. Normal data download and internet usage charges apply, check with your mobile/internet service provider for further details.

¹ iPhone, iPod touch, iTunes are trademarks of Apple Inc, registered in the US and other countries. App Store is a service mark of Apple Inc.
² Google Maps, Android and Google Play are a trademark of Google Inc.

Related links