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Find out more about nicotine replacement therapy

Thinking of quitting smoking? You may decide to try nicotine replacement therapy (NRT). The good news is that we may be able to help you pay for it under Living Well, as long as it’s not already subsidised by the Australian Government under the Pharmaceutical Benefit Scheme (PBS).

What can you claim?

Benefits are payable where NRT is not available through the Pharmaceutical Benefit Scheme (PBS). If you’re not sure, ask your pharmacist or doctor, or call us on 134 135.

How can you claim a Living Well benefit for NRT?

Step 1 – Choose a nicotine replacement therapy product

Speak to your healthcare professional about products that are suitable for you.

Step 2 – Select your NRT product

The chosen NRT product has to meet certain criteria and conditions for benefits to be payable. See conditions below.

Step 3 – Submit your claim

Claiming at a Retail Centre: Present your original account or receipts at any Bupa Retail Centre in person.

Submitting by post: Mail your completed Claim Form (PDF 150kb) and original account or receipts to GPO Box 9809, BRISBANE, QLD 4001.

No benefits are payable:

  • If the nicotine replacement therapy has been supplied on the PBS
  • If an official receipt from a pharmacy has not been presented
  • For hypnotherapy to give up smoking. Hypnotherapy may be covered in some circumstances under psychology if this is included in your Extras cover.

Frequently asked questions

Can I submit a Living Well claim online through myBupa?

See more

No. Currently you can’t submit your claim for Living Well online through myBupa.

doctor at work health insurance quote Online health assessment

Are you already covered for Living Well?

Log in to myBupa to check out your cover

Living well approval form

Download a Living Well Approval Form (PDF, 124Kb)

Contact us

134 135
From within Australia

+61 3 9487 6400
From outside Australia

Opening hours
Customer service:
8am - 8pm Mon - Fri EST
8am - 8pm Mon - Fri EST
9am - 1pm Sat EST

Alternatively you can: